Destiny Bredenberg
@destinybredenberg
I strengthen financial-services risk controls, streamline operations, and lead cross-functional remediation initiatives at Citi.
United StatesWhat I'm looking for
At Citi, I lead enterprise risk and control activities, including risk assessments, issue remediation, and governance reporting across 40+ concurrent initiatives.
I've partnered with senior stakeholders to identify control gaps, improve processes, find automation opportunities, monitor performance metrics, and maintain audit-ready documentation. I also support onboarding, training, knowledge transfer, and talent acquisition.
Previously, I served as Acting Manager for Transaction Services, streamlined 54 team processes, built performance scorecards, and implemented cross-training. I also helped transition payment operations to a paperless model estimated to save $15,000 annually while strengthening controls and reducing manual work.
Experience
Work history, roles, and key accomplishments
Led enterprise risk and control activities, including risk assessments, issue remediation, and governance reporting, managing 40+ concurrent initiatives. Collaborated with senior stakeholders to improve processes, identify automation opportunities, and maintain audit-ready documentation.
Served as Acting Manager for one year, overseeing workflow execution, capacity planning, and operational performance. Led process improvement initiatives, documenting 54 team processes, developing performance scorecards, and implementing a cross-training program.
Processed and reconciled complex payment transactions, ensuring accuracy, compliance, and timely resolution of exceptions. Led the transition to a paperless operating model, generating an estimated $15,000 in annual savings, and served as a Subject Matter Expert for balancing and payment exception processes.
Provided customer service via chat, assisting 4-10 active card members simultaneously. Trained offshore agents when converting from Chat to Messaging and coached lower performing agents.
Education
Degrees, certifications, and relevant coursework
Thomas More College
Bachelor of Arts, Sociology
Bachelor of Arts in Sociology from Thomas More College, completed in 2014.
Thomas More College
Associate of Arts, Criminal Justice
Associate of Arts in Criminal Justice from Thomas More College, completed in 2014.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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