Open to opportunities

Kaitlynn Chisholm

@kaitlynnchisholm

Message

Dedicated customer relations professional with a focus on process improvement.

United States

Message

What I'm looking for

I am looking for a role that values customer satisfaction and process improvement, where I can contribute to a collaborative team environment.

I am a dedicated and results-driven professional currently pursuing an Associate in Applied Science in Information Technology with a focus on Cybersecurity, maintaining a 4.0 GPA. My background in customer relations has equipped me with strong communication, problem-solving, and attention to detail skills. I am passionate about enhancing customer satisfaction and operational efficiency through my work.

In my role as a Customer Relations Specialist at the United States Postal Service, I actively listen to customer concerns and provide timely updates, which has reinforced customer trust and satisfaction. I have successfully resolved complex service issues, leading to positive feedback for my professionalism and responsiveness. My ability to conduct root cause analysis and propose process improvements has contributed to enhanced service delivery and customer satisfaction.

Previously, as a Marketing Assistant, I coordinated corporate events and developed team-building activities that improved employee morale and collaboration. My experience in managing logistics and internal communication strategies has further honed my leadership skills. I am eager to contribute to a dynamic team where I can foster positive customer experiences and drive process improvements.

Experience

Work history, roles, and key accomplishments

Current

Customer Relations Specialist

Current

United States Postal Service

Jul 2021 - Present (3 years 10 months)

As a Customer Relations Specialist, I actively listened to customer concerns, provided timely updates, and maintained transparency throughout the resolution process. I strengthened customer relationships by resolving complex service issues efficiently, conducted root cause analysis, and collaborated with internal teams to streamline processes, contributing to improved customer satisfaction.

Customer Service Problem Solving Communication Root Cause Analysis Process Improvement Team Collaboration Conflict Resolution Microsoft Office Suite Presentation Skills

Marketing Assistant

United States Postal Service

Feb 2020 - Jun 2021 (1 year 4 months)

In my role as a Marketing Assistant, I coordinated and executed company events, developed team building activities, and managed corporate events from conception to execution. I collaborated with leadership teams to design internal communication strategies and organized employee engagement initiatives, contributing to improved employee satisfaction and retention.

Event Coordination Team Building Communication Strategy Budget Management Employee Engagement

Mail Processing Clerk

United States Postal Service

Aug 2016 - Feb 2020 (3 years 6 months)

As a Mail Processing Clerk, I sorted and organized incoming and outgoing mail, operated mail processing equipment, and improved mail sorting processes. I managed incoming mail logs, trained new team members, and collaborated with management to implement process improvements that enhanced overall mailroom efficiency.

Sorting Mail Process Improvement Quality Control Training Database Management Team Coordination Time Management

Education

Degrees, certifications, and relevant coursework

Delaware County Community College

Associate in Applied Science, Media

Grade: 4.0

Currently pursuing an Associate in Applied Science in Information Technology with a focus on Cybersecurity. This program emphasizes practical skills and knowledge necessary for a career in IT security, including network security, risk management, and incident response.