Open to opportunities

Kaitlyn Farley

@kaitlynfarley

Message

Detail-oriented customer service professional specializing in reception and call centers.

United States

Message

What I'm looking for

I am seeking customer-facing roles where I can leverage my reception, call center, and scheduling expertise to improve client experience and support efficient office operations.

I am a seasoned customer-focused professional with over eight years of experience across call center operations, front-desk reception, estimating, and order coordination. I consistently manage high call volumes, schedule and confirm appointments, process orders and payments, and support daily business operations while maintaining a polished, welcoming environment.

Known for strong communication, reliability, and multitasking in fast-paced settings, I have supported salons, embroidery shops, automotive service shops, and centralized call centers—contributing to improved client relations, accurate order fulfillment, and smoother administrative workflows.

Experience

Work history, roles, and key accomplishments

Current

Receptionist

Current

Elite Hair Spa

Jan 2022 - Present (4 years 2 months)

Manage front desk operations for a high-end salon, greeting clients, scheduling and confirming appointments, processing payments, and supporting stylists to maintain a professional client experience.

Customer Service Appointments Payment Processing Client Records Microsoft Office Front Desk Operations

Receptionist / Order Coordinator

Embroidery Shop

Jun 2019 - Dec 2021 (2 years 6 months)

Handled multi-line phones, took detailed embroidery orders with accurate entry, coordinated with production to meet deadlines, and maintained office organization and client relationships.

Order Entry Customer Relations Production Coordination Data Entry Scheduling

Estimator / Office Support

Pro Mod Auto

Mar 2016 - May 2019 (3 years 2 months)

Prepared estimates for automotive modification and repair projects, communicated pricing and timelines to customers, assisted with invoicing and scheduling, and maintained shop records to support operations.

Estimating Invoicing Scheduling Record keeping Microsoft Office

Call Center Representative

Customer Service Call Center

Aug 2014 - Feb 2016 (1 year 6 months)

Handled high volumes of inbound calls, assisted customers with account updates and inquiries, documented interactions in internal systems, and met call quality and customer satisfaction metrics.

Customer Support Multitasking Performance Metrics