At National General Insurance-Integon, I investigate complex claims involving comparative negligence, multi-vehicle accidents, and coverage issues. I evaluate statements, photos, diagrams, and police reports to determine liability outcomes.
At American Family Insurance – Claims Servicing, I managed 120–150 active claims concurrently and collaborated with customers, law enforcement, and internal teams. Earlier, at American Family Insurance – Connect Division, I ranked among the top 10 sales associates by identifying customer needs and cross-selling products.
At Community First Credit Union, I provided financial solutions, managed a high-volume loan queue, and increased web loan volume by optimizing digital processes and customer engagement. My earlier roles at Wells Fargo Bank and Outback Steakhouse included sales, customer service, and team operations.
