Alexandria Escalante

I am an insurance claims professional with more than 8 years of experience handling auto claims, total loss investigations, coverage analysis, liability determinations, and complex claim resolution. Throughout my career, I have worked for Progressive Insurance, State Farm, Hyundai Blue Link, and most recently owned and operated my own small business.

At Progressive, I was selected for the Retention Inventory Team (RIT), where I managed complex and escalated claims requiring detailed investigations, recorded statements, coverage reviews, policy analysis, total loss evaluations, settlement negotiations, and timely claim resolution. I maintained ownership of claims from start to finish, coordinating with customers, attorneys, body shops, lienholders, tow facilities, salvage vendors, and internal departments while consistently achieving efficient settlement timelines.

My experience includes investigating newly acquired vehicles, non-listed drivers, household resident exposures, permissive use concerns, policy limit issues, material misrepresentation investigations, title processing, lienholder negotiations, payment issuance, cost containment efforts, and total loss valuation analysis. I am highly skilled at balancing customer service, investigations, documentation, and regulatory compliance in fast-paced environments.

Prior to Progressive, I worked with State Farm in Loss Reporting, Insurance Office Support, and Express Claims, where I handled First Notice of Loss reporting, liability investigations, coverage reviews, recorded statements, and claim ownership responsibilities. I also held a supervisory role with Hyundai Blue Link, leading escalated customer service operations, technical issue resolution, roadside assistance coordination, and employee coaching.

In addition to my insurance background, I successfully launched and operated Wild West Café, where I managed daily operations, budgeting, marketing, customer retention, vendor relationships, and business development. This experience strengthened my leadership, communication, problem-solving, and operational management skills.

I am currently seeking a remote opportunity where I can leverage my investigative experience, claims expertise, leadership background, and commitment to delivering exceptional customer service. My interests include claims investigations, complex claim resolution, quality assurance, process improvement, team leadership, and helping customers navigate challenging situations with confidence and professionalism.