SMsaleh mastermindgroup
@salehmastermindgroup
Customer-focused remote support specialist with email and chat expertise.
BangladeshWhat I'm looking for
I am a customer-focused support professional with hands-on experience in UK retail, food service, security operations, and clinic administrative support in Bangladesh. I communicate clearly, resolve complaints calmly, and handle high-volume email and chat inquiries with professionalism.
At McDonald’s and WH Smith in the UK, I delivered friendly service, processed transactions accurately, managed stock, and supported team operations while maintaining customer satisfaction. I have familiarity with CRM tools such as Zendesk and Freshdesk and practical skills in Microsoft Word and Google Docs.
I am seeking a remote customer support role where I can apply my time-management, remote-communication, and complaint-resolution abilities to improve customer experiences and contribute reliably to a distributed team.
Experience
Work history, roles, and key accomplishments
Retail Sales Associate
WH Smith
Assisted customers with purchases and inquiries, processed transactions accurately, managed stock, and maintained store presentation to ensure high customer satisfaction.
Retail Sales Associate
WHSmith
Assisted customers with purchases and inquiries, processed transactions accurately, managed stock, and maintained store presentation to ensure high customer satisfaction.
Security Officer
Security Officer
Monitored premises, operated CCTV systems, and enforced security procedures to ensure staff and visitor safety and reduce incidents.
Customer Service Representative
McDonald's
Provided friendly, high-volume customer service, resolved complaints professionally, and supported team operations while driving appropriate upsells to increase average ticket value.
Clinic Support Assistant
Clinic Support Assistant
Provided administrative and patient support including records management, scheduling, and daily operations to improve clinic efficiency and patient experience.
Education
Degrees, certifications, and relevant coursework
London College of Advance Studies
Management Qualifying Program, Management
Completed the Management Qualifying Program with focus on leadership, management, and problem-solving skills.
London College of Advance Studies
Management Qualifying Program (MQP), Management
Completed the Management Qualifying Program focusing on leadership, management, and problem-solving skills.
London College of Advanced Studies
Management Qualifying Program (MQP), Management
Completed the Management Qualifying Program with focus on leadership, management, and problem-solving skills.
Tech stack
Software and tools used professionally
Availability
Location
BangladeshAuthorized to work in
Job categories
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