Kaio Vinícius Gomes
@kaiovinciusgomes
Resolvo problemas de clientes e otimizo processos com atendimento, vendas e análise de dados.
PortugalWhat I'm looking for
Tenho experiência em atendimento ao cliente, vendas e gestão de pedidos em contextos de elevado ritmo, incluindo Hotel Mundial, Padaria Portuguesa e Magazine Luiza. Lido com reclamações, objeções e múltiplas solicitações com foco na satisfação, fidelização e resultados.
Estou a concluir formação em Análise de Dados e Programação de Bases de Dados no CINEL, aplicando Power BI, Power Query, SQL e CRM à otimização de processos. Procuro uma oportunidade em contact center para combinar competências técnicas, comerciais e relacionais.
Experience
Work history, roles, and key accomplishments
Empregado de mesa
Hotel Mundial
Jan 2024 - Dec 2025 (1 year 11 months)
Provided customer service in a high-demand hotel environment, managing orders, organizing table service, and resolving client complaints with a focus on satisfaction and loyalty.
Balconista
Padaria Portuguesa
Jan 2024 - Dec 2024 (11 months)
Provided in-person service to a high volume of customers in a food retail environment, handling product restocking, inventory control, and workspace organization.
Assistente de Vendas
Magazine Luiza
Jan 2022 - Dec 2022 (11 months)
Supported the sales team and served customers in a retail store, tracking commercial goals, assisting with product presentations, and managing customer objections in a results-oriented environment.
Education
Degrees, certifications, and relevant coursework
CINEL – Centro de Formação Profissional
Professional Training, Data Analysis
2026 - 2026
Completed training in Data Analysis at CINEL in Lisbon, Portugal, from January to March 2026.
CINEL – Centro de Formação Profissional
Professional Training, Database Programming
2025 - 2025
Completed training in Database Programming for Web Environments at CINEL in Lisbon, Portugal, from September to December 2025.
Marques Idiomas
Language Course, English
2024 - 2025
Studied English at Marques Idiomas in Lisbon, Portugal, from 2024 to 2025.
Colégio Estadual Indígena Coroa Vermelha
High School Diploma, General Studies
2018 - 2020
Completed secondary education at Colégio Estadual Indígena Coroa Vermelha in Brazil, from 2018 to 2020.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Salary expectations
Job categories
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