At QuickBooks Online, I help business owners, bookkeepers, accountants, and church donation services use the platform. I guide customers through invoices, reconciliations, bill payments, and chart of accounts.
I also help customers link bank or credit card accounts, create projects, and migrate data from QuickBooks Desktop to QuickBooks Online. I log calls and maintain customer call histories in Salesforce.
At LOREAL & YSL, I handled customers' order-related inquiries, tracked orders, and arranged refunds or replacements as needed. I created cases in BRAIN and ICA and closed them or escalated them to the appropriate department.
At COUPON CACTUS LLC, I started as a Data Entry Operator and was promoted to Customer Service Associate. I entered coupons on the website's backend forms, created employee records in the payroll system, and responded to customer emails, chats, and calls.
