Open to opportunities

Micaiah Cheeks

@micaiahcheeks

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Detail-oriented professional skilled in bookkeeping and customer service.

United States

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What I'm looking for

I am looking for a role that allows me to utilize my bookkeeping and customer service skills in a supportive and collaborative environment, with opportunities for professional growth.

I am a detail-oriented and results-driven professional with a strong background in bookkeeping, customer service, and administrative support. My experience spans various roles, including as a QuickBooks Online Core Expert, where I provide expert support to customers, troubleshoot technical issues, and guide new users in selecting the most suitable QuickBooks subscription for their business needs.

In my previous positions, I have successfully managed invoicing and bill payments through NetSuite, created detailed Excel reports, and coordinated schedules to improve operational efficiency. My ability to maintain professional communication in high-volume environments has been instrumental in enhancing client satisfaction and streamlining operations. I am eager to leverage my skills and expertise to contribute to organizational success.

Experience

Work history, roles, and key accomplishments

Current

Core Expert

Current

QuickBooks Online

Nov 2024 - Present (8 months)

Provided expert support to customers troubleshooting QuickBooks Online, offering solutions for technical issues and software navigation. Advised new users on the most suitable QuickBooks subscription based on business needs.

Quickbooks Online Customer Service Technical Support Training

Bookkeeper/Personal Assistant

Kristi's Creations LLC

Mar 2024 - Oct 2024 (7 months)

Managed invoicing and bill payments through NetSuite, ensuring accurate financial records. Created Excel reports and tracked inventory to support business operations.

NetSuite Excel Inventory Management Financial Reporting

Executive Assistant

Craiberly Enterprises

Sep 2021 - Mar 2024 (2 years 6 months)

Managed inventory, tracked job costs, and ensured timely office supplies for a commercial fabrication company. Processed and sent monthly billing and communicated with clients on project updates and outstanding balances.

Inventory Management Job Cost Billing Client Communication Quickbooks

Gate Clerk

Constant Staffing

Jan 2021 - Sep 2021 (8 months)

Managed the check-in/check-out process for shipping containers, ensuring accurate logs and compliance. Assisted clients in locating their scheduled containers, improving logistical efficiency.

Logistics Data Entry Compliance Record keeping

Electronic Display Specialist

BDS Marketing LLC

Apr 2021 - Jun 2021 (2 months)

Inspected electronic displays at retail locations, ensuring proper functionality and up-to-date advertisements. Updated product displays and maintained signage to align with current marketing campaigns.

Marketing Campaigns Retail Displays Retail Operations

iOS Senior Advisor

Kelly Connect

Jan 2019 - Jan 2021 (2 years)

Provided advanced technical support for customers with complex issues related to Apple devices. Worked closely with engineering teams to resolve technical problems and deliver optimal service.

Technical Support apple Troubleshooting Customer Service engineering collaboration

Education

Degrees, certifications, and relevant coursework

Saint Leo University

Associate of Science, Information Technology

Pursued an Associate of Science in Information Technology, gaining foundational knowledge in various IT concepts and applications. Developed skills relevant to the technology sector, preparing for further career opportunities.