Open to opportunities

Kahlil Moss

@kahlilmoss

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Customer Success Manager who drives growth through social commerce, analytics, and retention strategy.

United States

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What I'm looking for

I’m looking for a customer-facing role where I can drive retention and expansion while partnering with teams on data-informed growth. I want a fast-paced environment that values both strategy and execution—using analytics to improve outcomes.

I’m a results-driven digital strategist with 9+ years scaling brand growth across social commerce and content ecosystems, with a strong track record in creator-led performance. I’ve driven six-figure GMV through creator affiliate programs, live shopping activations, and data-informed campaign optimization.

In TikTok Shop roles, I scale cold-start brands from 0 to 100K+ GMV in 60 days by building the foundation for creator partnerships—creator recruitment, product seeding, GMV tracking, and performance reporting. I analyze engagement, conversions, and ROAS to refine strategy continuously and deliver actionable insights to leadership.

I’m equally strong in customer-facing success work, pairing account management with churn prevention, onboarding, and retention strategy to support expansion. Whether I’m working on international affiliate programs or full-funnel media strategy, I thrive in fast-paced, ambiguous environments where both strategy and execution matter.

Experience

Work history, roles, and key accomplishments

TikTok Shop Affiliate Manager

VitaHustle By Kevin Hart

Dec 2025 - Mar 2026 (3 months)

Scaled a cold-start TikTok Shop brand from 0 to 100K+ GMV in 60 days by running creator affiliate campaigns and live shopping activations with conversion-focused content. Managed end-to-end affiliate operations and used engagement, conversion, and ROAS data to optimize creator strategy and exceed targets.

TikTok Shop Management Creator Recruitment GMV performance reporting ROAS Conversion Optimization TikTok Creator Marketplace

TikTok Shop Affiliate Manager

Hike Footwear

Oct 2025 - Feb 2026 (4 months)

Ran full-cycle TikTok Shop affiliate programs across an international market by sourcing trend-aligned creators, coordinating product seeding, and monitoring performance to drive sustained GMV growth. Maintained a proactive creator pipeline and optimized scaling decisions using ROAS, conversion, and engagement metrics.

Seeding Performance Monitoring ROAS Conversion Tracking And Engagement Metrics

Senior Social Strategist

Jfe, Llc

Sep 2021 - Nov 2025 (4 years 2 months)

Scaled Instagram from 27K to 183K (+578%) and Facebook from 70K to 133K (+90%) for multiple clients using full-funnel media strategy and algorithm-aligned content. Built new social presences from scratch, supported six-figure paid campaigns, reduced CPC, and delivered above-average ROAS through performance-driven iteration.

Social Media Strategy Algorithm Aligned Content Paid Social Support ROAS Google Analytics Performance Iteration Cross Functional Collaboration

Content & Social Media Manager

T & M

Jul 2017 - Sep 2021 (4 years 2 months)

Developed and executed content strategies that increased website traffic 300% and improved lead conversions using targeted SEO, editorial calendars, and brand voice documentation. Managed multi-platform social performance with Hootsuite and Google Analytics, producing actionable KPI insights and leading content audits while mentoring junior contributors.

Content Strategy SEO Copywriting Editorial Calendar Hootsuite Google Analytics KPIs Social Media Management Lead Generation Content Auditing Mentorship

International Liaison

S & K Aerospace, Llc

Jan 2019 - Feb 2020 (1 year 1 month)

Managed communication and logistics across 15+ international military stakeholders to improve alignment and minimize cross-cultural barriers. Supported onboarding, ensured compliance with contract guidelines, and developed SOPs and structured documentation to increase communication efficiency.

Logistics Management Cross Cultural Communication Compliance Support SOP Development Onboarding Process Improvement Documentation

Guest Services Associate

Courtyard By Marriott

Jan 2018 - Jan 2019 (1 year)

Provided high-quality guest support by resolving service issues in real time to improve satisfaction, retention, and the overall brand experience. Managed front desk operations (check-in/check-out, reservations, and guest requests) and built relationships that contributed to repeat stays and positive reviews.

Customer Service Guest Relations Front Desk Operations Reservations Management Service Recovery Multitasking Communication Hospitality Support Attention To Detail

Social Media Administrator

Armstrong State University

Jan 2015 - Dec 2017 (2 years 11 months)

Managed departmental social platforms to promote academic programs and events, designing and scheduling posts that increased student and faculty engagement. Collaborated with staff, faculty, and student organizations to gather assets, craft targeted messaging, and maintain consistent brand voice with university communication guidelines.

Social Media Management Audience Targeting Community Engagement Performance Focused Posting

Education

Degrees, certifications, and relevant coursework

Armstrong State University

Bachelor of Arts, Professional Communication & Creative Writing

Grade: Magna Cum Laude

Activities and societies: Dean’s List; National Society of Leadership and Success

Earned a B.A. in Professional Communication & Creative Writing at Armstrong State University, graduating Magna Cum Laude. Also recognized on the Dean’s List and by the National Society of Leadership and Success.