Looking for a job

Kaeydan User

@kaeydanuser

Message

I troubleshoot Windows, Linux, hardware, networking, and IT service requests.

Canada

Message

What I'm looking for

I'm looking for an entry-level IT support opportunity where I can troubleshoot hardware, Windows, networking, and user issues while growing through hands-on service desk and technical support work.

I've supported day-to-day theatre operations at Cineplex Entertainment, troubleshooting POS registers, ticket scanners, self-service kiosks, printers, and terminal connections.

I'm building hands-on IT support experience through Jira Service Management workflows, including Wi-Fi, Windows performance, AV, SaaS access, onboarding, and software requests. I use queues, priorities, assignments, internal notes, customer replies, and resolution workflows.

I'm completing a Computer Science degree at York University while developing practical skills in Windows, Ubuntu Linux, hardware diagnostics, virtualization, Azure VMs, and network troubleshooting.

Experience

Work history, roles, and key accomplishments

Cast Member

Cineplex Entertainment

Nov 2022 - Mar 2025 (2 years 4 months)

Supported theatre operations and handled basic troubleshooting for POS registers, ticket scanners, self-service kiosks, and other equipment. Assisted guests with ticketing app errors and reported technical issues to management.

POS systems Troubleshooting Customer Service Hardware Support

Education

Degrees, certifications, and relevant coursework

York University

Bachelor of Science, Computer Science

Pursuing a Bachelor of Science in Computer Science with expected graduation in June 2027. Coursework includes Computer Organization, Software Tools, and Intro to Security.