Kaela Hines

Generated payoff and pay down quotes for clients and third parties. Managed designated queues and completed requests before the required SLA, serving as an SME for two important queues.

Scheduled patients and managed insurance verification and benefit breakdowns. Handled insurance claims, payments, and maintained patient information in the computer system.

Confirmed and scheduled patients while verifying insurance and benefit breakdowns. Assisted hygienists and doctors as needed, and managed patient recare/recall.

Greeted guests and checked in their pets, performing bathing services for dogs and cats. Maintained a safe working environment by ensuring pet safety and proper equipment storage.

Completed Certified Nursing Assistant (CNA) courses, acquiring fundamental healthcare knowledge and practical skills. Focused on patient care, medical terminology, and clinical procedures.

Completed Certified Nursing Assistant (CNA) courses, acquiring fundamental healthcare knowledge and patient care skills. Focused on practical training and theoretical understanding necessary for direct patient support.

Completed high school education, gaining foundational knowledge across various subjects. Developed essential academic and interpersonal skills during this period.