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Kadek Tisanea Padila Putri User

@kadektisaneapadilapu

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Customer Support Coordinator at ALKEMYSALON managing Fresha bookings and schedules for 9 hairstylists.

Canada

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At ALKEMYSALON, I manage online inquiries, appointment bookings, and changes through Fresha. I coordinate four-week schedules for 9 hairstylists and follow up with clients after their services.

Previously, as a Front Desk Receptionist at ALKEMYSALON, I transitioned appointment management from manual booking to Fresha. At SKOAH, I supported clients with skincare inquiries and product recommendations, managed bookings and check-ins using Mindbody, and processed payments.

Experience

Work history, roles, and key accomplishments

Current

Remote Customer Support Coordinator

Current

ALKEMYSALON

Apr 2025 - Present (1 year 6 months)

Responded to online customer inquiries, explained salon services, and assisted with appointment bookings and changes. Managed digital bookings and coordinated four-week schedules for 9 hairstylists using Fresha.

Customer Support Appointment Scheduling Fresha Digital Booking Systems Complaint Resolution Follow up Communications

Skin Care Coach

SKOAH

Feb 2026 - Aug 2026 (6 months)

Welcomed clients, answered skincare inquiries, and provided product recommendations based on their needs. Managed appointment bookings and client check-ins using Mindbody, and processed customer payments.

Customer Service Skincare Consultations Appointment Scheduling MindBody Online Payment Processing Complaint Resolution

Front Desk Receptionist

ALKEMYSALON

Jun 2024 - Apr 2025 (10 months)

Transitioned salon appointment management from manual booking to Fresha. Managed front desk bookings, walk-in inquiries, and schedule changes, and coordinated four-week schedules for 9 hairstylists.

Front desk management Appointment Scheduling Fresha Customer Service Schedule Coordination

Education

Degrees, certifications, and relevant coursework

ILAC International College

Diploma, Business Administration

Pursued a Diploma in Business Administration with Co-op, but studies were interrupted due to institutional closure; transfer to a comparable institution is in progress.