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RL@risalederberg
Product manager with 5 years’ experience building data-driven B2B/B2C SaaS products.
United StatesI am a product leader with five years of combined product and UX experience delivering zero-to-one and iterative features across B2B and B2C SaaS. I partner closely with engineering, design, and stakeholders to align roadmaps, set measurable success metrics, and ship high-impact experiences.
At Openly I led the rebuild of the agent portal, coordinated multiple teams and 10+ engineers, and introduced Amplitude-driven evaluation processes that tied product decisions to bound-quote KPIs and increased bound quotes by 20%. I also established billing architecture and dashboards that reduced inbound billing tickets and implemented an in-portal payment integration that halved billing-related tickets.
My background in UX design — from founding an Agile New Business Team to conducting 30+ user interviews and building design systems — informs my user-centered approach to product strategy, journey mapping, and measurable outcomes. I focus on research-led decisions and scalable systems that improve efficiency and customer experience.
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Work history, roles, and key accomplishments
Openly
Nov 2022 - Present (3 years)
Owned rebuild of Openly’s agent portal, aligning 5+ teams and 10+ engineers to increase bound quotes by 20% and reduce loss ratio 20% within six months; established billing roadmap and implemented billing automation and in-portal one-time payments to cut billing tickets by up to 50%.
Openly
Apr 2021 - Nov 2022 (1 year 7 months)
Designed and launched a home claims submission flow that reduced processing time by 80% and created a standardized design system that improved development efficiency by 60% through user research and journey mapping.
Aedit
Dec 2020 - Apr 2021 (4 months)
Conducted competitive and UX analysis and developed user stories and service blueprints to improve navigation and usability for providers and end users in a fast-paced startup environment.
CEFounded the Agile New Business Team, increasing client subscriptions by 10% and designed marketing and product experiences that drove engagement and new revenue through faster, higher-quality design output.
Degrees, certifications, and relevant coursework
GAUX Design Bootcamp, UX Design
2020 - 2020
Completed a UX Design bootcamp focused on user research, interaction design, and prototyping from March to June 2020.
UDBachelor of Arts, Psychology
2013 - 2017
Bachelor of Arts in Psychology with coursework relevant to user experience research and human behavior from Aug 2013 to May 2017.
Software and tools used professionally
United StatesYou can contact Risa and 90k+ other talented remote workers on Himalayas.
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