Kacelyn Palma

Lead a portfolio of high-impact consulting engagements across healthcare and financial services, managing a team of 10-15 consultants with full accountability for delivery quality, client satisfaction, and engagement P&L. Drive enterprise-wide digital transformation roadmaps and serve as primary client relationship owner for senior executives.

Delivered end-to-end management consulting engagements focused on healthcare operations transformation, technology strategy, and business process optimization. Conducted current-state assessments, gap analyses, and future-state design workshops, and implemented governance frameworks and KPI dashboards.

Supervised and mentored a team of Business Analysts, setting performance standards and ensuring quality outputs. Led complex system analysis and end-to-end UAT for SDLC projects, and acted as a bridge between business and technology stakeholders.

Analyzed and translated complex business and change request requirements into detailed functional and technical specifications. Designed and executed UAT plans and maintained SDLC documentation using JIRA, Confluence, Visio, and SharePoint.

Managed a complex accounts receivable portfolio, resolving high-volume denials and billing disputes for health plans and commercial customers. Consistently exceeded monthly resolution targets and collaborated with clinical and billing teams to ensure compliance.

Bachelor of Science in Business Management from the Technological University of the Philippines, completed in 2013.

Completed the Project Management Foundations certification.

Completed the Customer Experience: Journey Mapping certification.

Completed the Design Thinking Approach certification.