Open to opportunities

Jyotsana Kohli

@jyotsanakohli

Message

Diligent customer service representative with strong communication skills.

India

Message

What I'm looking for

I am looking for a role that values communication and problem-solving, where I can contribute to customer satisfaction and team success.

I am a dedicated customer service representative with a proven track record of delivering exceptional support and satisfaction to clients. My experience spans various roles, including customer support executive and contact center associate, where I honed my ability to manage high volumes of inquiries while maintaining a positive and professional demeanor. I thrive in fast-paced environments, ensuring that every customer interaction is handled with care and efficiency.

Throughout my career, I have developed strong problem-solving skills and a keen attention to detail, allowing me to address customer needs effectively. My role as a Team Leader at Anime India further enhanced my leadership capabilities, where I successfully led a B2B sales team, achieving monthly targets and fostering key client relationships. I am passionate about creating memorable experiences for customers and contributing to team success.

Experience

Work history, roles, and key accomplishments

Team Leader

Anime India

Aug 2024 - May 2025 (9 months)

Led the B2B and sales team, consistently achieving monthly targets for imported anime action figures. Managed key B2B client relationships, directed event sponsorships, and oversaw the printing division for merchandise orders.

Team Leadership B2B Sales Client Relationship Management Event Management Inventory Management

Contact Centre Associate

Webhelp

Sep 2023 - Jan 2024 (4 months)

Handled a large volume of emails and chats for Argos, a UK-based e-commerce process, addressing customer inquiries and problems. Utilized multiple tools simultaneously to find customer details and ensured customer satisfaction with empathy and accurate information.

Chat Support Customer Service Customer Empathy

Contact Centre Associate

Webhelp

Oct 2022 - May 2023 (7 months)

Worked as a Contact Centre Associate for Yodel, a UK company, handling client interactions and managing a large volume of emails. Demonstrated exceptional computer skills and attention to detail while resolving client complaints and troubleshooting problems.

Problem Solving

Customer Support Executive

Radical Minds

Sep 2020 - Apr 2021 (7 months)

Managed a high volume of incoming calls and emails, ensuring customer satisfaction by identifying and addressing their needs effectively. Built sustainable customer relationships through open communication and maintained a professional attitude at all times.

Customer Support Customer Relationship Management Problem Solving

Education

Degrees, certifications, and relevant coursework

Delhi University

B.A (prog), Arts

Completed a Bachelor of Arts program at Delhi University. This program provided a broad education across various subjects, enhancing critical thinking and analytical skills.