Open to opportunities

Jyotibrata Goswami

@jyotibratagoswami

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Experienced IT professional with a focus on project management and digital solutions.

India

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What I'm looking for

I seek a challenging role in a dynamic environment that fosters innovation and growth.

With over 25 years of extensive experience in IT services, I have honed my skills in project management, digital signage solutions, and vendor management across various sectors, including retail and airports. My journey has seen me rise through the ranks, starting as a Technical Support Engineer and advancing to the role of AVP - Technical Services at Stratacache India Pvt. Ltd. Here, I led post-sales technical support and managed large-scale digital signage projects across the Asia Pacific region, achieving significant operational cost reductions and enhancing service efficiency.

Throughout my career, I have demonstrated a strong ability to build and lead high-performing international teams, fostering collaboration across multiple countries. My expertise in service delivery and project process optimization has enabled me to drive transformative digital infrastructure projects that enhance customer experiences and business agility. I am passionate about leveraging technology to create impactful solutions and am always looking for innovative ways to improve service delivery and operational efficiency.

Experience

Work history, roles, and key accomplishments

Sr. Manager Projects & IT

Future Media India Ltd.

Sep 2017 - Jan 2021 (3 years 4 months)

Managed the rollout of India's largest in-store network infrastructure for Digital Signage, overseeing a large team and managing procurement and vendor relationships.

Project Management Team Leadership Vendor Management Technical Support Procurement Communication Process Optimization IT Management

AVP - Technical Services

Stratacache India Pvt. Ltd.

Sep 2017 - Jan 2021 (3 years 4 months)

Led post-sales technical support and warranty management across APAC, driving pre-sales engagement and managing large-scale digital signage projects. Achieved significant operational cost reductions and developed an in-house service management platform.

Project Management Digital Signage Solutions Technical Support Service Delivery Vendor Management ITIL Agile Project Management Communication Process Optimization

Sr. Manager Projects & IT

Future Retail Ltd.

Jan 2016 - Sep 2017 (1 year 8 months)

Improved in-store customer experience through digital innovation, leading the development of policies and rolling out transformative digital infrastructure projects across the retail group.