Mahek Rathod
@mahekrathod
Experienced project manager and technical support engineer delivering IT solutions.
IndiaWhat I'm looking for
I am an experienced project manager and technical support engineer with a background delivering complex IT projects and resolving technical issues across Active Directory, networking, and system architecture. I focus on clear planning, stakeholder management, and measurable project delivery.
At Dell Technologies I monitor project progress, develop and manage project plans and documentation, and analyze KPIs to improve outcomes. Previously, I provided technical diagnostics, escalations, training, and team mentorship at CompuCom while maintaining strong customer satisfaction as a Creative Executive at Augtech Netwealth.
I am pursuing CAPM certification (in progress, 2025) to formalize my project management expertise and am looking to transition fully into a project management role where I can apply my technical background, leadership, and data-driven approach to achieve successful project results.
Experience
Work history, roles, and key accomplishments
Manage project plans, timelines, and documentation while monitoring project progress and reporting KPIs to improve outcomes and ensure timely milestone delivery.
Technical Support
CompuCom
Oct 2022 - Dec 2023 (1 year 2 months)
Resolved and escalated AD, networking, and system architecture issues, ran diagnostics, and provided training to team members to improve ticket resolution and client satisfaction.
Creative Executive
Augtech Netwealth
Nov 2021 - Sep 2022 (10 months)
Managed customer interactions and delivered solutions to meet personal and team targets, maintaining strong relationships and high customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Uttarakhand Technical University
Integrated Master of Technology, Civil/Environmental Engineering
Completed an integrated M.Tech in Civil/Environmental Engineering from Uttarakhand Technical University, conferred in 2018.
Maa Bharti Public School
High School Diploma (12th Grade), Science
Completed 12th grade (Science) at Maa Bharti Public School under the RBSE board in 2013.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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