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Kyle User

@kylejonesa

Software Engineer (4+ years) building secure cloud-native microservices and API-driven systems on Kubernetes and OpenShift.

Philippines

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What I'm looking for

I want to build and support secure, scalable cloud-native microservices and API-driven platforms—owning the full service lifecycle, improving CI/CD and observability, and partnering with stakeholders to deliver reliable, business-aligned outcomes.

I’m a Software Engineer with 4+ years of experience building, deploying, and supporting cloud-native microservices and API-driven systems, including CRM-integrated enterprise platforms. I focus on developing scalable, secure services using Python, Java, JavaScript, and Node.js.

At IBM Philippines and Red Hat, I engineered RESTful APIs for enterprise-scale platforms, owned the full service lifecycle (development through production support, incident resolution, and redeployment), and automated backend workflows using Python and shell scripting. I strengthened CI/CD pipelines with automated testing and controlled deployments while improving observability through logging, monitoring, and distributed tracing.

I also bring a client-facing mindset—troubleshooting real production issues, collaborating with cross-functional stakeholders, and delivering reliable, business-aligned solutions. Beyond backend, I’ve designed and implemented responsive, accessible UI with Figma/Adobe XD and integrated frontend applications with backend services; as an intern, I built an IoT-based access control and SMS notification system with Python.

Experience

Work history, roles, and key accomplishments

Software Engineer

IBM

Jun 2021 - Jul 2025 (4 years 1 month)

At IBM (2021–2025), I built cloud-native microservices using Java, JavaScript, and Node.js on OpenShift and Kubernetes. I designed secure APIs for banking and telecom, utilizing Python for daily scripting and workflow automation. My work covered the full service lifecycle, focusing on observability (Datadog/Splunk) and CI/CD reliability.

Java JavaScript JavaScript (Node.Js Java 8 Java EE Java 21+Java Development IDE Java BeanShell Java Development Java Backend Development Java Mappings Java Collections Frameworks Java Generics JavaScript JQuery JavaScript (React)Java Developer JavaScript NodeJS Junit Mockito NodeJS Node NPM Git GitHub Gitlab Gitlab CI GitHub Enterprise Git Github Git Strategies Gitlab Pipelines GitHub Security GitHub CLI Github Native CI CD CI CD Pipelines Cisco Citrix Containerization Containers Container Orchestration Container Security Container Technology Container Platforms Container Apps Containerized Technologies Postman PostgreSQL SQL SQLite SQL Databases SQL Queries SQL Integration Services MongoDB MongoDB Atlas Jenkins Jenkins CI Docker RedHat Linux Linux Shell Scripting Remote Work Remote Collaboration Remote Support Remote Monitoring Python Python 3 Python Programming Python Multiprocessing Python Development Python Packaging Python Language Fundamentals Python Ecosystem Elasticsearch ElasticStack Logstash Logs Windows Event Logs System Logs Log Analysis Logging Log Analytics Root Cause Root Cause Analysis Root Cause Analytics Troubleshooting Troubleshooting API Errors Troubleshooting CRM Issues Kibana Jira Jira Service Desk Data Analysis Data Entry Data Pipelines Datadog API Automation (Postman DevOps DevSecOps CRM Support Support Operations Support Ticketing Systems Support Engineering Support Work Support Client Technical Support Technical Documentation Technical Troubleshooting Customer Service Customer Support Customer Success Customer Experience Customer Support Operations Customer Support Engineering Customer Support Automation Customer Support & Success Technical Customer Support L2 Support L1 L2 L3 Support L3 Support L3 Technical Support L3 Engineering Escalations L3 Troubleshooting

UI/UX Designer

Various Clients

Jan 2023 - Dec 2024 (1 year 11 months)

Designed and implemented responsive, accessible user interfaces using Figma and Adobe XD, with HTML and CSS. Integrated frontend applications with backend APIs and microservices and conducted usability testing to iteratively improve user experience.

Figma Adobe XD HTML CSS Bootstrap API Integration Microservices Usability Testing Responsive Design Accessibility

Embedded Systems Developer

Laguna College of Business and Arts

Apr 2020 - Present (6 years 1 month)

Developed an IoT-based access control and SMS notification system using Python. Conducted integration testing and assisted with deployment and system validation.

Python IoT Access Control SMS Integration Testing Deployment Embedded Systems Testing