Justin Webb

Certified Scrum Professional ScrumMaster (CSP-SM) | Certified Scrum Professional Product Owner (CSP-PO) | Certified Scrum Developer (CSD) | Scrum Alliance
 
Full Lifecycle Project Management Scrum & Agile: As a Certified Scrum Professional Scrum master (CSP – SM), (Certified Scrum Professional Product Owner CSP – PO), and Certified Scrum Developer (CSD) in Scrum Alliance. I expertly managed entire

Drove Achievement of Performance Targets and Payment Agreements: As a leader, I successfully set and managed expectations for employees to meet or exceed performance tiers, leading to the consistent securing of promises to pay agreements from clientele. Effectively coached staff of 15-25 provided individual performance feedback, development and promoted associates & implemented strategies that dir

Led a Credit Operations Team to Goal Achievement: As a leader, I successfully managed a team of Credit Operations professionals, overseeing all personnel duties from hiring to performance evaluations and disciplinary actions, resulting in the accomplishment of established departmental goals.

Resolved Complex Discrepancies with Technical Expertise: Consistently resolved intricate problems and dis

Project Management & Coaching: As a leader, I successfully conducted pilot projects, managed various project assignments, and oversaw center-wide roll-outs. Used call recording systems to evaluate individual performance, coached to improve their behavior/professionalism, developed, and promoted agents. Coached my former agents to their behavior, prioritizing excellent customer service by using pro

As a housekeeping manager, I monitored and maintained hotel quality and cleanliness to ensure maximum guest satisfaction. Respond to and fulfill lost-and-found inquiries. Created and implemented a department budget for guest amenities and supplies. Interview and select staffing agencies to meet the needs of my department. Reserved and checked guests in the hotel, inspected rooms, gave tours of t

As a front office manager, I cross-trained in Human Resources, food and beverage, banquets, catering, sales, (payroll and Kronos, benefits, scheduled potential-hire interviews with department heads) and housekeeping (Hilton’s On Q). Developed and trained employees by creating a mentality focused on cleanliness and hospitality. Taught the importance of communication and appreciation.

Implemented

As the front office manager, I cross-trained in housekeeping, banquets, catering, food and beverage, sales and human resources. Called potential corporate clients to negotiate business opportunities. Scheduled shifts consistent with forecasting. Conducted probationary and annual reviews for corporate employees. Managed laundry and dry-cleaning departments.

Reviewed monitoring results with ass

As a front desk & housekeeping manager, I achieved Trip Advisor’s highest rating of #1 Top Overall Hotel in Asheville and, maintained the highest level of cleanliness while working in housekeeping. While working at the front desk, provided exceptional check-in processes including giving tours of the property.

Responded to guests’ requests in a timely manner. Taught the importance of keeping gu

Assisted in “opening” the hotel. Conducted interviews to staff the housekeeping, front desk and valet departments. Established a foundation of teamwork and team-building. Designed and operated Excel spreadsheet for expenses used by the director of services and housekeeping department.

Assigned sanitation projects and preventive maintenance tasks.
Attended Pre-Con and Site Meetings. Cross-tra

Financial Management & Budgeting: Adhered to department budgets, ran Rev-par (Revenue Per Available Room) meetings, contributed to hotel forecasts and budgeted department costs.

Operations Management & Customer Service Excellence: Monitored and maintained hotel quality and cleanliness, inspected guest rooms, ensured overall guest satisfaction, lost-and-found inquiries, managed guest reservations, check-ins, resolved issues and complaints to the guest’s satisfaction, consistently improved customer satisfaction scores. Inspected AAA and VIP condominiums, helped maintain Fiv

Hospitality Operations, Strategic Implementation & Cross-functional expertise: Created a mentality focused on exceeding guest expectations when I managed the operations department. Implemented performance-driven strategies and introduced business initiatives to achieve established goals.

Cross-trained in various departments including human resources, housekeeping, food and beverage, banquets, ca

Training Development and Management: As a leader, I developed and trained associates, created a focus on developing and enhancing associate’s hospitality and customer service skills. Implemented performance-driven strategies, introduced business initiatives to accomplish goals, and consistently exceeded Marriott International guest satisfaction scores.

Cross-trained in Human Resources, Front Desk, Food and Beverage, Banquets and Sales. Learned management responsibilities encompassing wise time management, critical thinking and how to communicate with employees to achieve goals.

Formulated a housekeeping and front desk schedule according to hotel occupancy. Learned the pre-arrival processes, ran trace reports and followed-up with guest benefit

Worked as College Student from Oklahoma State University at National Society of Minorities in Hospitality.

Accomplished lead pool attendant responsibilities at the resort. Bused tables and hosted at Sirocco’s Italian Bistro. Ran food at Charisma’s (now named Cava) family restaurant. Learned and developed to use Marriott's exceptional service internship program. Created my own brand which included networking, leading by example and going above and beyond to service my guests.

Issued May 2026

Issued Nov 2025 · Expires Nov 2027

Issued Mar 2025

Issued Dec 2025

Issued Apr 2025

Issued Jun 2025 · Expires Jun 2027

Issued Jun 2025 · Expires Jun 2027

Issued Apr 2024 · Expired Apr 2026

Issued Mar 2023 · Expired Apr 2026

Issued Aug 2023 · Expired Apr 2026

Issued Aug 2022 · Expired Apr 2026

Graduated in 2007.

Graduated in 2001.

Issued Jul 2022

Issued May 2022