Open to opportunities

Rodney Abram

@rodneyabram

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Cyber Security Analyst passionate about protecting data and solving problems.

Zimbabwe

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What I'm looking for

I am looking for a role that allows me to further develop my cyber security skills while contributing to a team that values innovation and proactive security measures.

With over 15 years of experience in the support field, I have honed my skills in both written and verbal communication, allowing me to build strong rapport with customers, co-workers, and executives. My passion for cyber security drives me to stay updated with the latest trends and developments in the industry, ensuring that I can effectively protect individuals and their data.

Throughout my career, I have demonstrated my ability to solve complex problems and present executable resolutions. My experience at Frontier Communications involved analyzing and implementing strategic plans to enhance security measures, including utilizing multi-factor authentication (MFA) and monitoring login attempts. I am a dedicated team player who thrives in fast-paced environments, always remaining positive and proactive in my approach.

Experience

Work history, roles, and key accomplishments

Current

Customer Security and Consumer Consultant

Current

Frontier Communications

Apr 2016 - Present (9 years 1 month)

Analyzed and implemented strategic plans for accumulated balances, utilizing MFA for security and creating online account credentials. Mitigated risks by monitoring login attempts and verifying authorization through security questions. Troubleshot all technical and account-related issues.

MFA Technical Support Customer Support Risk Mitigation Troubleshooting

Advanced Website Educational Program Instructor

Smart Living Company

Jul 2010 - Dec 2015 (5 years 5 months)

Taught business owners and administrators website programming and troubleshooting, utilizing web hosting services like GoDaddy and various DNSs. Ensured technical security through MFA for permissions and built websites using the secure HTTPS protocol.

Web Hosting DNS Web Programming Troubleshooting MFA HTTPS Technical Security Education Training

Education

Degrees, certifications, and relevant coursework

Coursera by Google

Google Cyber Security Professional Certificate, Cyber Security

Currently pursuing a professional certificate in cyber security, covering essential concepts and practices. Developing skills in identifying and mitigating cyber threats.

CompTIA

Security+ Certification, Cyber Security

Currently preparing for the CompTIA Security+ certification, focusing on core security functions. Gaining expertise in risk management, cryptography, and network security.

ITT Technical Institute

Associate's Degree, Computer Networking

Grade: 3.5 GPA

Activities and societies: Dean's List for 8 consecutive months

Completed an Associate's Degree program focused on computer networking principles and practices. Achieved a 3.5 GPA and was consistently on the Dean's List for academic excellence.

Associated Technical College

Associate's Degree, Computer Networking/Telecommunications

Studied comprehensive aspects of computer networking and telecommunications. Gained foundational knowledge in network infrastructure and communication systems.