Open to opportunities

Wymeda Dillon

@wymedadillon

Message

Supportive Customer Experience Consultant with a passion for relationships.

United States

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated Customer Experience Consultant with a strong passion for building meaningful relationships with customers. My journey in customer service has equipped me with exceptional communication skills, allowing me to effectively address customer concerns and resolve issues to ensure their satisfaction. I thrive in high-pressure situations, utilizing my problem-solving abilities to think quickly and deliver results.

Throughout my career, I have consistently exceeded customer satisfaction goals, achieving an average of 15% above targets through effective communication and problem-solving techniques. My experience at Maximus Federal Services has honed my skills in managing customer interactions, where I successfully resolved 90% of issues on the first call, contributing to a significant decrease in repeat inquiries. I am always seeking new opportunities and challenges to tackle, driven by an entrepreneurial spirit.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Maximus Federal Services

Nov 2019 - Present (5 years 7 months)

As a Customer Service Representative, I provided consultative guidance to customers, achieving a 25% decrease in repeat inquiries and exceeding customer satisfaction goals by 15%. I managed 150 customer interactions daily, resolving 90% of issues on the first call.

Salesforce Customer Relationship Management Customer Retention Escalation Management Help Desk Support Account Management Problem Solving Technical Support Communication

Customer Service Representative

General Dynamics

Aug 2016 - Nov 2019 (3 years 3 months)

In my role at General Dynamics, I responded to client inquiries promptly, maintaining a 95% customer satisfaction rate. I effectively communicated with internal teams to resolve urgent issues, leading to a 50% reduction in resolution time.