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Justin EssaffJE
Looking for a job

Justin Essaff

@justinessaff

I am looking for a new career working with clients, I have extensive experience in many fields including customer service, sales, management.

United States
Message

I recently set up an LLC for cleaning and readying properties for occupancy. I am going to be doing this as a side business and subcontracting a lot of the work out. I am targeting renters, home buyers, home sellers, real estate agents, and seasonal camps as prospective market opportunities. I have an entrepreneurial spirit and I have always been very interested in marketing, sales advertising and analysis, plus my attention to detail and ability to acknowledge and anticipate the needs of people and businesses has served me well in in areas of social interaction and client services. This supplemental occupation will have the flexibility to not interfere with full time work in a new career.

At Howard Hanna, Miranda Real Estate Group Inc. & USA Referrals Inc., I maintained a 47% retention rate using CRM platforms and developed digital onboarding paths for remote clients that reached 85% adoption within three months.

As a Realtor, I frequently faced the challenges of having to have out of town investor clients set up emails, searches, wire funds, and electronically sign legal documents and purchase offers. Many of these clients faced technology and language barriers so working over the phone to set up these functions was always challenging, but eventually, I was able to simplify each step to talk them through the set up in a more modified and user friendly manner.

I spent a great deal of time using several different CRMs and went on to certify in Hubspot, as a CCSM II, as well as, learn Salesforce, Gainsight and Zoho.

At O’Slattery’s Irish Pub, I served as Interim Kitchen Manager / Manager during leadership transitions and recruited, onboarded, and trained a back-of-house team on systems I developed and implemented. This work saved $15,000 in overspending.

I owned J.D.’s Janitorial Solutions, managing B2B sales and operational marketing for industrial cleaning contracts, and developed its brand identity and marketing materials. I currently own PreClean Care Co. LLC, a residential move-in cleaning service.

Experience

Work history, roles, and key accomplishments

HR
Current

Licensed Real Estate Professional

Howard Hanna, Miranda Real Estate Group Inc. & USA Referrals

Jan 2021 - Present (5 years 9 months)

Maintained a 47% retention rate using MarketLeader, Boldleads, Zillow CRM, and the Howard Hanna CRM stack. Educated clients on 2023/2024 real estate law changes, achieving 100% compliance within 3 months, and developed digital onboarding paths for remote clients using Docusign and Flex MLS, achieving 85% adoption within 3 months.

JS

Owner/Operator

J.D.’s Janitorial Solutions

Jan 2014 - Jan 2016 (2 years)

Managed full-cycle B2B sales, cold calling, and operational marketing for industrial cleaning contracts. Developed a cohesive brand identity through strategic logo design and marketing materials, achieving 100% retention over 2 years.

Education

Degrees, certifications, and relevant coursework

NS

New York State Department of State

Licensed Real Estate Salesperson, Real Estate

2021 -

Licensed Real Estate Salesperson, active from July 2021 to present.

HA

HubSpot Academy

HubSpot Service Hub Certified, HubSpot Service Hub

2026 - 2026

Earned HubSpot Service Hub Certified certification.

GU

Gainsight University

Gainsight Admin Path (Completed), Gainsight Administration

2025 - 2026

Completed the Gainsight Admin Path certification.

ST

Salesforce Trailhead

Rank 90+ Badges in Customer Success, CRM, and Sales Cloud, Salesforce

2025 - 2026

Earned Rank 90+ Badges in Customer Success, CRM, and Sales Cloud Salesforce.

SH

Success Coaching (Success Hacker)

CCSM Level 2 (Certified Customer Success Manager), Customer Success

2025 - 2026

Earned CCSM Level 2 (Certified Customer Success Manager) certification.

HA

HubSpot Academy

HubSpot Inbound Marketing Certified, Inbound Marketing

2025 - 2026

Earned HubSpot Inbound Marketing Certified certification.

SC

Southern Vermont College

Bachelor of Arts, Communications/Management

1999 - 2004

Grade: 3.0

Activities and societies: SVC Community Service Award 2004

Earned a Bachelor of Arts in Communications/Management with a GPA of 3.0. Received the SVC Community Service Award in 2004.

Tech stack

Software and tools used professionally

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