Open to opportunities

Jenna Hutchens

@jennahutchens

I am an experienced customer service and housekeeping professional with 15+ years improving client satisfaction and team performance.

United States

Message

What I'm looking for

I seek a fast-paced role where I can lead teams, improve customer satisfaction, apply housekeeping and operations expertise, and grow into greater management responsibility.

I am a people-oriented, dependable professional with over 15 years of experience in customer service and housekeeping, known for strong organization, attention to detail, and a solid work ethic.

I have led teams as a supervisor, owner/operator and manager, training staff, implementing operational procedures, and overseeing scheduling, inventory and quality audits. I am credited with substantial growth and have handled large client portfolios while resolving escalations and client concerns.

I hold insurance and claims experience in addition to robust administrative and accounting skills. I bring strong computer proficiency (Word, Excel, Outlook, QuickBooks, Salesforce) and thrive in fast-paced roles focused on improving customer satisfaction and operational efficiency.

Experience

Work history, roles, and key accomplishments

Owner/Operator

Hutchens Home Services

Nov 2022 - Dec 2024 (2 years 1 month)

Founded and operated a residential cleaning business, managing scheduling, hiring, training, and client relations to maintain consistent service quality and resolve client issues.

Operations Management Staff Training Scheduling Client Relations Quality Assurance Inventory Management Housekeeping

Partner and General Manager

Country Cleaning Girls

Mar 2014 - Oct 2016 (2 years 7 months)

Oversaw operations and staffing as partner and general manager, implemented quality audits to national cleaning standards, and managed recruitment and training to ensure service consistency.

Audit Recruitment Training Performance Management Client Communication Scheduling