Open to opportunities

Jacquelyn Garcia

@jacquelyngarcia

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Results-driven customer service and operations leader with extensive experience.

United States

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What I'm looking for

I am seeking a role that allows me to enhance customer experiences and drive operational success within a collaborative and innovative team environment.

I am a results-driven Customer Service and Operations leader with years of experience in building and leading high-performing teams across diverse business functions. My deep understanding of the entire customer journey, from concept to consumption, allows me to deliver exceptional customer experiences and drive business success.

Currently, as a Client Services Manager at Victorian Cleaning, I manage all aspects of client service, achieving a 95% customer satisfaction rate. My efforts in developing strong client relationships have led to a 20% increase in repeat business. Previously, I served as a Regional Housekeeping Manager and Marketing Specialist at Posh Cleaning, where I successfully expanded operations to Texas within three months and established the company's social media presence.

Throughout my career, I have demonstrated strong problem-solving and conflict resolution skills, effectively addressing client concerns and optimizing operational efficiency. I am passionate about enhancing customer satisfaction and look forward to leveraging my skills to contribute to a dynamic team.

Experience

Work history, roles, and key accomplishments

Current

Client Services Manager

Current

Victorian Cleaning

Nov 2023 - Present (1 year 8 months)

Managed all aspects of client service, including scheduling, communication, and issue resolution, consistently achieving 95% customer satisfaction rates. Developed and maintained strong client relationships, resulting in a 20% increase in repeat business and positive referrals.

Client Relationship Management Conflict Resolution Customer Satisfaction Email Communication

Regional Housekeeping Manager/Marketing Specialist

Posh Cleaning

Jun 2023 - Present (2 years 1 month)

Managed, supervised, and trained a team of 12 cleaning professionals, ensuring consistent service delivery and high customer satisfaction, while simultaneously establishing the company's social media presence. Conceptualized and launched all company social media platforms, creating initial content and establishing brand guidelines for future growth.

Team Leadership Social Media Management Content Creation Lead Generation Strategic Planning

Warehouse Associate

Amazon

Dec 2021 - Present (3 years 7 months)

Demonstrated exceptional problem-solving and customer focus by efficiently resolving order discrepancies and packaging issues, contributing to overall customer satisfaction. Actively contributed to a positive customer experience by ensuring accurate and timely order fulfillment, meeting or exceeding performance metrics.

Problem Solving order fulfillment Team Collaboration Performance Metrics