Open to opportunities

Justine Pedrina

@justinepedrina

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Finance operations professional with expertise in energy billing and analysis.

Philippines

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What I'm looking for

I am looking for a role that challenges me and allows for professional growth, ideally in a dynamic environment focused on sustainability and operational excellence.

I am a finance operations professional with over 10 years of experience specializing in energy billing, utility cost analysis, and financial modeling across the APAC region. My career has been marked by a proven track record of managing energy data and ensuring billing accuracy, which has significantly contributed to client satisfaction and operational efficiency.

In my most recent role as Manager of Customer Success at TotalEnergies, I oversaw utility billing and collections for multiple solar projects, recovering ₱1.5M in disputed payments and restructuring a ₱12M client deal. My ability to conduct detailed billing variance analyses and expense forecasting has been instrumental in supporting strategic energy decisions and achieving sustainability goals.

Throughout my career, I have led collections support for over 100 renewable energy projects, negotiated the recovery of $3M in overdue revenue, and maintained a DSO under 30 days. I am passionate about mentoring new team members and continuously improving processes to enhance operational performance.

Experience

Work history, roles, and key accomplishments

Manager, Customer Success (Post Operation)

TotalEnergies

Oct 2023 - Mar 2025 (1 year 5 months)

Oversaw end-to-end utility billing, collections support, and reconciliation for multiple solar projects across the Philippines. Managed utility account issues, vendor disputes, and client escalations—recovering ₱1.5M in disputed payments and restructuring a ₱12M client deal to avoid cost risk.

Collections Reconciliations Financial Modeling Contract Review Stakeholder Management Risk Mitigation Power BI Advanced Excel

Senior Finance Executive

TotalEnergies

Mar 2022 - Sep 2023 (1 year 6 months)

Led collections support and O2C billing process design for over 100 renewable energy projects across APAC. Negotiated recovery of $3M in overdue revenue, maintaining DSO under 30 days regionally.

Collections Contract Review Forecasting Revenue Management SAP ECC Salesforce

Finance Executive

TotalEnergies

Dec 2020 - Feb 2022 (1 year 2 months)

Maintained energy consumption data, utility billing records, and supported monthly energy reporting. Supported regional utility budgeting and forecasting; analyzed usage and cost trends for reporting purposes.

Budgeting Forecasting Financial Analysis Excel

Accounts Receivable Analyst

Cardinal Health International Philippines

Mar 2017 - Nov 2020 (3 years 8 months)

Maintained receivables aged over 60 days at below 1% of total outstanding balances. Executed collection strategies through direct outreach and developed follow-up protocols, resulting in improved DSO and reduced disputes.

Accounts Receivable Collections Strategies Dispute Resolution Account Reconciliation Invoicing SAP ECC

Operations Specialist

Microsourcing Philippines

Sep 2015 - May 2016 (8 months)

Oversaw daily operational tracking and SOP development for 85 FTEs. Handled escalations, payroll conflict resolution, and attendance validation.

SOP Development Escalation Management Salary Dispute Mediation Team Coordination Process Improvement Microsoft Office

Education

Degrees, certifications, and relevant coursework

De La Salle University – Dasmarinas

Bachelor of Science, Business Operations Management

Studied Business Administration with a focus on Business Operations Management. Gained expertise in managing business processes and optimizing operational efficiency.