justina elikibe

I've supported operations, customer experience, and HR administration across First City Monument Bank (FCMB) and David's Christian Centre Church for more than 10 years.

At David's Christian Centre Church, I managed daily administration, records, supplies, communications, facility bookings, and schedules for events, meetings, weddings, Bible studies, and special courses. I also coordinated maintenance providers, cleaning and landscaping schedules, and relationships with members, stakeholders, and service providers.

At FCMB, I delivered high-touch service for premium banking clients, supported account opening and onboarding for Non-Resident Nigerians, and contributed to customer acquisition, cross-selling, loyalty schemes, and service-improvement initiatives.

I've also maintained HR records, supported recruitment, coordinated inductions and internal events, managed office supplies and reporting, and assisted with employee engagement and disciplinary administration. I bring organised communication, problem-solving, and service delivery supported by Microsoft Office, Google Workspace, and AI-assisted productivity training.