Justina Anyanwu
@justinaanyanwu
Customer-focused technical support and digital marketing professional delivering reliable solutions.
NigeriaWhat I'm looking for
I am a customer-focused technical support and digital marketing professional with hands-on experience in onboarding, troubleshooting, and improving user experiences across platforms like Zendesk, HubSpot, Shopify, and Mintsoft. I have supported deployments, collaborated with engineering teams to resolve complex issues, and consistently delivered empathetic, policy-compliant customer service that improves satisfaction and retention.
As an executive assistant I managed multi–time zone calendars, organized complex travel and prepared briefing dossiers, streamlining executive workflows and cutting email time by 50%. More recently I create and optimize social media and paid campaigns, maintain responsive websites, and provide transaction troubleshooting to ensure fast, accurate resolutions and measurable business impact.
Experience
Work history, roles, and key accomplishments
Digital Marketer
Opumda Global Services
Sep 2025 - Present (4 months)
Creates and implements social media and paid campaigns to generate leads, optimizes the company website for conversions, and provides technical support for payment and transaction issues to ensure quick resolution of customer complaints.
HODelivered empathetic, policy-compliant customer support, handled account inquiries and complaints, used Shopify and Mintsoft to manage orders, and created user-friendly guides for financial and digital platform navigation.
Executive Assistant
Heirs Holdings
Jan 2022 - Jun 2023 (1 year 5 months)
Managed multi-timezone calendars and complex travel itineraries for two executives, prepared briefing dossiers, recorded meeting minutes and streamlined inbox workflows to increase executive focus and reduce email time by 50%.
Technical Support Specialist
Axamansard Insurance
Jan 2020 - Dec 2021 (1 year 11 months)
Provided technical assistance during client onboarding, communicated complex issues to non-technical users, and collaborated with development teams to escalate and resolve issues while supporting deployment and release reliability improvements.
Education
Degrees, certifications, and relevant coursework
NENEBOSH
NEBOSH International General Certificate, Health and Safety
Obtained the NEBOSH International General Certificate in 2025.
National Youth Service Corps (NYSC)
NYSC Completion Certificate, Community/Service
NYSC completion certificate awarded in 2023 following national youth service in Nigeria.
UHUniversity of Port Harcourt
Bachelor of Science, Animal and Environmental Biology
2015 - 2019
B.Sc. in Animal and Environmental Biology completed at the University of Port Harcourt from 2015 to 2019.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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