JC

Looking for a job

Juniper Cigainero

@junipercigainero

I resolve complex technical support issues and improve customer experiences through accurate, SLA-driven service.

What I'm looking for

I'm looking for a long-term role where I can use my technical support and customer service skills, collaborate closely with colleagues, resolve issues accurately, and continue learning and growing.

I've provided technical and customer support at Hulu, resolving complex and escalated issues while delivering clear, customer-friendly explanations.

I bring experience with SLA-based triage, ticket prioritization, escalation handling, internal knowledge bases, agent enablement, and support automation. I use G-Suite, Slack, and support documentation systems to support fast, accurate resolution.

My background also includes customer experience at Amazon and real estate sales with Coldwell Banker. I'm eager to learn, grow, and build long-term rapport with colleagues while contributing to continuous support improvements.

Experience

Work history, roles, and key accomplishments

HU

Technical and Customer Support

Hulu

Jan 2021 - Jan 2026 (5 years)

Provided technical and customer support, focusing on resolution time and accuracy, contributing to internal knowledge bases, and handling SLA-based triage workflows.

Customer Support Technical Support SLA Triage Escalation Handling Knowledge Base Google Workspace Slack

AM

Customer Experience

Jan 2019 - Jan 2021 (2 years)

Delivered customer experience support via remote chat, resolving complex issues and partnering with cross-functional teams.

Customer Experience Live Chat Problem Solving Communication Skills

CB

Real Estate Agent

Coldwell Banker

Jan 2010 - Jan 2019 (9 years)

Worked as a real estate agent, assisting clients with buying and selling properties.

Education

Degrees, certifications, and relevant coursework

TB

Thinkful Bootcamp

User Experience and User Interface Design

Completed a User Experience and User Interface Design bootcamp at Thinkful in 2021.

FU

Full Sail University

Creative Writing and Digital Cinematography

Studied Creative Writing and Digital Cinematography at Full Sail University in 2020.

Tech stack

Software and tools used professionally

Slack

Google Workspace

Availability

Looking for a job

Location

United States

Authorized to work in

Salary expectations

30k+ USD

Job categories

Technical Support Specialist Customer Support Specialist Customer Experience Specialist

Skills

Technical Support Customer Support Customer Experience SLA Management Triage Ticket Prioritization Escalation Handling Knowledge Base Management Agent Enablement Support automation Google Workspace Slack Support Documentation Technical Communication Cross Functional Collaboration UX Design User Interface Design Creative Writing Digital Cinematography

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