Open to opportunities

Junica Castañeda

@junicacastaeda

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Customer support specialist with BSc in Nutrition and strong data and documentation skills.

Philippines

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What I'm looking for

I seek a role in customer support or health data operations where I can apply my documentation, data collection, and cross-team collaboration skills in a structured, SLA-driven environment.

I am a customer support specialist with hands-on experience in email and live chat support, SLA-driven performance, and cross-department collaboration to ensure timely order delivery and customer satisfaction.

I have supported public health initiatives and field research by collecting and maintaining accurate household health and anthropometric data, producing reliable documentation for reporting and analysis.

I hold a Bachelor of Science in Nutrition and Dietetics and certifications in Medical Billing, HIPAA, and Bookkeeping NC III; I am proficient with Google Workspace, Microsoft tools, Zendesk, QuickCEP, ChatGPT, and EMR systems.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Brandlink

Jan 2025 - Aug 2025 (7 months)

Handled emails and live chat, consistently meeting SLA targets and providing accurate product, pricing, and order status information to improve customer satisfaction and repeat business.

Customer Support Live Chat Email Support SOPs Zendesk Time Management Team Collaboration

Household Health Profiler

Municipal Health Office

Nov 2024 - Dec 2024 (1 month)

Collected and recorded household health data while maintaining confidentiality and supported reporting to ensure accurate information for local health programs.

Data Collection Reporting Confidentiality Google Workspace Microsoft Office Documentation Time Management

Anthropometric Researcher

Food and Nutrition Research Institute

Jul 2023 - Sep 2024 (1 year 2 months)

Scheduled field visits and assisted in gathering accurate anthropometric data, maintaining organized records for reporting and analysis to support nutrition research.

Anthropometric Data Field Data Collection EMR Data Entry Record keeping Reporting