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@junicacastaeda
Customer support specialist with BSc in Nutrition and strong data and documentation skills.
PhilippinesI am a customer support specialist with hands-on experience in email and live chat support, SLA-driven performance, and cross-department collaboration to ensure timely order delivery and customer satisfaction.
I have supported public health initiatives and field research by collecting and maintaining accurate household health and anthropometric data, producing reliable documentation for reporting and analysis.
I hold a Bachelor of Science in Nutrition and Dietetics and certifications in Medical Billing, HIPAA, and Bookkeeping NC III; I am proficient with Google Workspace, Microsoft tools, Zendesk, QuickCEP, ChatGPT, and EMR systems.
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Work history, roles, and key accomplishments
Brandlink
Jan 2025 - Aug 2025 (7 months)
Handled emails and live chat, consistently meeting SLA targets and providing accurate product, pricing, and order status information to improve customer satisfaction and repeat business.
Municipal Health Office
Nov 2024 - Dec 2024 (1 month)
Collected and recorded household health data while maintaining confidentiality and supported reporting to ensure accurate information for local health programs.
Food and Nutrition Research Institute
Jul 2023 - Sep 2024 (1 year 2 months)
Scheduled field visits and assisted in gathering accurate anthropometric data, maintaining organized records for reporting and analysis to support nutrition research.
Degrees, certifications, and relevant coursework
Bachelor of Science, Nutrition and Dietetics
2018 - 2022
Completed a Bachelor of Science in Nutrition and Dietetics with coursework and practical training in nutrition assessment and community health.
Software and tools used professionally
PhilippinesYou can contact Junica and 90k+ other talented remote workers on Himalayas.
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