Open to opportunities

June Gitau

@junegitau

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Results-driven Community Success Manager focused on client engagement and retention.

Kenya

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What I'm looking for

I am looking for a role that emphasizes client engagement and retention, with opportunities for professional growth and a collaborative team environment.

I am a results-driven Community Success Manager with a strong background in customer success, account management, and retention strategies. My expertise lies in engaging clients, reducing attrition, and driving accountability through strategic coaching and support. I have a proven track record of increasing engagement and maintaining high satisfaction scores, ensuring long-term success for my clients.

In my current role as a Senior Dedicated Advisor at Achieve Test Prep, I conduct regular one-on-one calls to track student progress and proactively identify disengagement signs. My coaching approach challenges limiting beliefs and reinforces commitments, leading to a remarkable 98% student satisfaction rating. Previously, as a CRM Manager at Plant-Grow, I developed retention strategies that significantly reduced client churn and increased engagement, achieving a 40% increase in overall revenue.

With a passion for fostering strong relationships and a commitment to client success, I thrive on creating positive community cultures and facilitating knowledge-sharing opportunities. My diverse experience, from managing corporate events to delivering exceptional customer experiences as a cabin crew member, has equipped me with the skills to drive engagement and satisfaction across various sectors.

Experience

Work history, roles, and key accomplishments

Current

Senior Dedicated Advisor

Current

Achieve Test Prep

Jul 2021 - Present (4 years)

As a Senior Dedicated Advisor, I conduct one-on-one calls to track student progress and apply retention strategies. I maintain a CRM system to manage student interactions and collaborate with teams to enhance satisfaction. Achieved a 98% student satisfaction rating through proactive support.

Customer Success CRM Management Retention Strategy Coaching Communication Problem Solving Data Analysis Team Collaboration

CRM Manager

Plant-Grow

Oct 2018 - May 2021 (2 years 7 months)

In my role as CRM Manager, I developed retention strategies that reduced client churn and increased engagement. I managed client portfolios and trained a team of 15, achieving a 40% revenue increase through proactive engagement and upselling.

Client Management Retention Strategy Team Leadership Customer Engagement Upselling CRM Systems Communication Problem Solving Revenue

Corporate Events Manager

Select Line Limited

Mar 2011 - Mar 2018 (7 years)

As Corporate Events Manager, I organized community engagement events and facilitated knowledge-sharing forums. I addressed community challenges to foster trust and participation, enhancing community culture.

Event Management Community Engagement Relationship Building Problem Solving Communication Networking Team Collaboration Strategic Planning

Cabin Crew Member

Emirates Airlines

Jul 2000 - Nov 2010 (10 years 4 months)

As a Cabin Crew Member, I delivered exceptional customer experiences and built rapport with diverse clientele. I was trained in conflict resolution and crisis management to ensure smooth interactions.