Open to opportunities

June-Victoria Allen

@june-victoriaallen

Hi, I am June-Victoria Allen. I have over forty years of experience helping customers solve problems via chat, email, and phone.

United States

Message

What I'm looking for

I’m lookin for part time remote customer service rep employment with a company that I have the option to work anywhere in the world.

I have worked in the customer service industry for over forty years. After I received my Associates Degree in Information Technology, my career in customer service changed from face to face customer service to call center customer service. During this transition to call center customer service I gained experience in managing customer interactions and providing effective solutions. Utilizes communication and problem-solving skills to address customer concerns promptly. Knowledge of fostering positive customer relationships and maintaining high service standards.

I then transition to working remote. Working remote I utilize my skills of organization, being self-motivated, and comfortable using remote collaboration and CRM tools independently.

I decided this last year that I wanted to go back to college to get my Bachelors Degree. I took an early retirement to continue my education. I was accepted into the University of Essex Online to obtain my BSc Hon in Data Science.

Experience

Work history, roles, and key accomplishments

Customer Care Rep

Foundever

Aug 2025 - Feb 2026 (6 months)

Assist USAA members with replacement cards, deposit information, disputes and fraud claims.

CUSTOMER SERVICE CORP CLAIMS (NIKE)

IntouchCX

Jan 2024 - Aug 2025 (1 year 7 months)

Assist customer with filing claims for defective Nike items. Provide updates on approval status claims.

PHARMACY CUSTOMER SERVICE REP

CVS PHARMACY

Mar 2019 - Feb 2020 (11 months)

Assist customers with Rx order and claims, estimate for prescription cost.
Provide support to the customer when this is an issue with Retail Pharmacy fills and mail orders.
Assist with and provide solution to solve prescription refill problems or escalation to Supervisors.
Contact Doctor for new Retail Pharmacy or Mail Order prescription refills.

CUSTOMER SERVICE REP |

Bank of New York Mellon

Nov 2013 - Aug 2014 (9 months)

Debit Card Service, assist clients with new cards when fraudulent activities appear on account and alert
security of these transactions.
Assist with placing travel dates on account to ensure card not blocked by security.
A go-between for client and Brokerage agent to inquire about available balance on card and account.
Assist clients with resetting password on debit card.

Customer Care Associate

Hilton Grand Vacations

Provided customer care support for inquiries via phone, email, and live chat, delivering strong phone etiquette and clear communication. Used Zendesk and productivity tools (Google Docs, Microsoft Office) while supporting customers through Windows and e-commerce platforms.

Customer Support Live Chat Email Support Zendesk Microsoft Office Google Docs Windows E Commerce Platform Navigation

Education

Degrees, certifications, and relevant coursework

Tresham College of Further and Higher Education

Information Technology

Studied Information Technology at Tresham College of Further and Higher Education, providing a technical foundation relevant to modern customer care environments.