Open to opportunities

June-Victoria Allen

@june-victoriaallen

Message

I am a customer care professional with 40+ years improving customer satisfaction.

United States

Message

What I'm looking for

I’m looking to join a team where I can apply my 40+ years of customer care experience—handling phone, email, and live chat with excellent etiquette—while using tools like Zendesk to improve customer satisfaction and operational efficiency.

Detail-oriented and highly organized Data Entry Clerk with strong typing skills and a commitment to accuracy. Experienced in managing large volumes of data, maintaining database integrity, and meeting tight deadlines. Proficient in tools such as Microsoft Excel, Microsoft Word, and various data management systems.

Known for maintaining confidentiality, identifying errors quickly, and ensuring data consistency across platforms. A reliable team player with excellent time management skills and the ability to work independently in fast-paced environments. Dedicated to improving efficiency and supporting organizational operations through precise and timely data handling.

Experience

Work history, roles, and key accomplishments

Customer Care Associate

Hilton Grand Vacations

Provided customer care support for inquiries via phone, email, and live chat, delivering strong phone etiquette and clear communication. Used Zendesk and productivity tools (Google Docs, Microsoft Office) while supporting customers through Windows and e-commerce platforms.

Customer Support Live Chat Email Support Zendesk Microsoft Office Google Docs Windows E Commerce Platform Navigation

Education

Degrees, certifications, and relevant coursework

Tresham College of Further and Higher Education

Information Technology

Studied Information Technology at Tresham College of Further and Higher Education, providing a technical foundation relevant to modern customer care environments.