Junaid Hossen
@junaidhossen
I handle high-volume customer support and convert inquiries into sales.
Sri LankaWhat I'm looking for
At Casa BPO, a Malaysia-based company, I handle 300+ customer interactions daily across phone, email, and chat while resolving concerns and maintaining service quality.
I've been promoted from Customer Service Executive to Sales Agent for strong performance and communication. I convert inquiries into sales, maintain accurate CRM records, support team targets, and communicate professionally with international clients in English.
Experience
Work history, roles, and key accomplishments
Sales Agent & Customer Service Executive
Casa BPO
Jan 2025 - Present (1 year 8 months)
Promoted from Customer Service Executive to Sales Agent due to strong performance. Handles 300+ customer interactions daily, resolves complaints, and converts inquiries into sales.
Education
Degrees, certifications, and relevant coursework
Chittagong Science & Technology Institute
Diploma in Engineering, Computer Science
Diploma in Engineering in Computer Science from Chittagong Science & Technology Institute.
Tech stack
Software and tools used professionally
Availability
Location
Sri LankaAuthorized to work in
Salary expectations
Job categories
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