I am a results-driven IT professional with over 5 years of experience coordinating the support, enhancement, and deployment of software solutions. With a strong background in Agile and Waterfall methodologies, I am well-versed in agile coaching, planning, and process improvements. My expertise in SDLC, project management, and process design enables me to effectively communicate and collaborate with cross-functional teams. My experience spans diverse industries, including refugee support services, finance, healthcare, and licensing and ventures. With a passion for continuous improvement and a focus on quality, I deliver exceptional results. My ability to analyze complex problems, document solutions, and drive effective implementation makes him a valuable asset to any organization.
Junaid Ahmad
@junaidahmad
I'm an analyst based in Charlotte
Experience
Work history, roles, and key accomplishments
Help Desk Analyst
Refugee Support Services
Apr 2023 - Present (2 years 2 months)
• Enrollment of new refugees
• Support refugees with everyday tasks
• Answering inquiries
• Recommending services provided by state
• Building relationships with various organizations in the area.
Sharepoint Consultant
Wells Fargo
Mar 2018 - Oct 2018 (7 months)
• Designed and implemented new SharePoint site, which improved functionality by 80%.
• Responsible for Project scope and plan and mapping existing site’s functionality to new platform.
• Streamlining site with other Wells Fargo applications; facilitated with surveying, analysis, and data compilation using various tools and resources within an Agile environment.
IT Analyst
University of Virginia School of Medicine
Jan 2017 - Jul 2017 (6 months)
• Designed dashboard system for Research Teams which improved functionality by 80%.
• Spearhead the development of Grant Pricing Request Application, which successfully and effectively streamlined access to procedure cost information
• Crafted test plans which helped to navigate and pinpoint major defects within the Research Connect Application and Grant Pricing Request Application.
Analyst/Processing Consultant
UVA licensing and Ventures Groups
Mar 2016 - Oct 2016 (7 months)
• Streamlined process of adding and accessing patent records and information through the incorporation of Sophia Knowledge Management System.
• Bridged the gap from old patent software into new Management System effectively helping licensing managers to reduce their time and effort for accessing information, increasing efficiency by 50%.
Education
Degrees, certifications, and relevant coursework
Junaid hasn't added their education
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Tech stack
Software and tools used professionally
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