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Junaid Ahmad

@junaidahmad

I'm an analyst based in Charlotte

United States

I am a results-driven IT professional with over 5 years of experience coordinating the support, enhancement, and deployment of software solutions. With a strong background in Agile and Waterfall methodologies, I am well-versed in agile coaching, planning, and process improvements. My expertise in SDLC, project management, and process design enables me to effectively communicate and collaborate with cross-functional teams. My experience spans diverse industries, including refugee support services, finance, healthcare, and licensing and ventures. With a passion for continuous improvement and a focus on quality, I deliver exceptional results. My ability to analyze complex problems, document solutions, and drive effective implementation makes him a valuable asset to any organization.

Experience

Work history, roles, and key accomplishments

Refugee Support Services logoRS
Current

Help Desk Analyst

Refugee Support Services

Apr 2023 - Present (2 years 2 months)

• Enrollment of new refugees
• Support refugees with everyday tasks
• Answering inquiries
• Recommending services provided by state
• Building relationships with various organizations in the area.

Wells Fargo logoWF

Sharepoint Consultant

Wells Fargo

Mar 2018 - Oct 2018 (7 months)

• Designed and implemented new SharePoint site, which improved functionality by 80%.
• Responsible for Project scope and plan and mapping existing site’s functionality to new platform.
• Streamlining site with other Wells Fargo applications; facilitated with surveying, analysis, and data compilation using various tools and resources within an Agile environment.

University of Virginia School of Medicine logoUM

IT Analyst

University of Virginia School of Medicine

Jan 2017 - Jul 2017 (6 months)

• Designed dashboard system for Research Teams which improved functionality by 80%.
• Spearhead the development of Grant Pricing Request Application, which successfully and effectively streamlined access to procedure cost information
• Crafted test plans which helped to navigate and pinpoint major defects within the Research Connect Application and Grant Pricing Request Application.

UVA licensing and Ventures Groups logoUG

Analyst/Processing Consultant

UVA licensing and Ventures Groups

Mar 2016 - Oct 2016 (7 months)

• Streamlined process of adding and accessing patent records and information through the incorporation of Sophia Knowledge Management System.
• Bridged the gap from old patent software into new Management System effectively helping licensing managers to reduce their time and effort for accessing information, increasing efficiency by 50%.

Education

Degrees, certifications, and relevant coursework

Junaid hasn't added their education

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Tech stack

Software and tools used professionally

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Junaid Ahmad - Help Desk Analyst - Refugee Support Services | Himalayas