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Junaid Ahmad

@junaidahmad

I'm an analyst based in Charlotte

I am a results-driven IT professional with over 5 years of experience coordinating the support, enhancement, and deployment of software solutions. With a strong background in Agile and Waterfall methodologies, I am well-versed in agile coaching, planning, and process improvements. My expertise in SDLC, project management, and process design enables me to effectively communicate and collaborate with cross-functional teams. My experience spans diverse industries, including refugee support services, finance, healthcare, and licensing and ventures. With a passion for continuous improvement and a focus on quality, I deliver exceptional results. My ability to analyze complex problems, document solutions, and drive effective implementation makes him a valuable asset to any organization.

Experience

Work history, roles, and key accomplishments

Current

Help Desk Analyst

Current

Refugee Support Services

Apr 2023 - Present (3 years 2 months)

• Enrollment of new refugees
• Support refugees with everyday tasks
• Answering inquiries
• Recommending services provided by state
• Building relationships with various organizations in the area.

Help Desk Relationship Building

Sharepoint Consultant

Wells Fargo

Mar 2018 - Oct 2018 (7 months)

• Designed and implemented new SharePoint site, which improved functionality by 80%.
• Responsible for Project scope and plan and mapping existing site’s functionality to new platform.
• Streamlining site with other Wells Fargo applications; facilitated with surveying, analysis, and data compilation using various tools and resources within an Agile environment.

SharePoint Project Planning

IT Analyst

University of Virginia School of Medicine

Jan 2017 - Jul 2017 (6 months)

• Designed dashboard system for Research Teams which improved functionality by 80%.
• Spearhead the development of Grant Pricing Request Application, which successfully and effectively streamlined access to procedure cost information
• Crafted test plans which helped to navigate and pinpoint major defects within the Research Connect Application and Grant Pricing Request Application.

Product Management Test Plans

Analyst/Processing Consultant

UVA licensing and Ventures Groups

Mar 2016 - Oct 2016 (7 months)

• Streamlined process of adding and accessing patent records and information through the incorporation of Sophia Knowledge Management System.
• Bridged the gap from old patent software into new Management System effectively helping licensing managers to reduce their time and effort for accessing information, increasing efficiency by 50%.

Data Processing