Oluyemi Odebiyi

OO

Open to opportunities

Oluyemi Odebiyi

@oluyemiodebiyi

Payment Operations Specialist optimizing disputes, chargebacks, and fraud risk controls.

What I'm looking for

I’m looking for a payments team where I can own dispute and chargeback performance end-to-end, strengthen fraud/risk controls, and use dashboards and SOPs to reduce MTTR and improve recovery outcomes—while growing into broader payment operations leadership.

I’m a commercially minded Payment Operations Specialist with 5+ years of experience owning end-to-end card operations—disputes, chargebacks, reconciliation, and fraud monitoring—while staying tightly aligned with internal policies and Visa scheme requirements.

In my current role as Payment Team Supervisor at BetKing Nigeria, I supervise back-office card operations (deposits, withdrawals, reconciliations, and chargebacks) and manage the full dispute lifecycle. I lead investigations and build evidence packs using transaction logs, AVS/CVV results, delivery proof, merchant receipts, and customer communications.

I strengthen performance through data-driven reporting and process improvement—tracking chargeback rate, win-rate, MTTR, recovery rates, and reason code distribution—while running monthly training and refining SOPs/templates for dispute handling. I’ve also improved chargeback win-rate through stricter Visa compliance and reduced dispute handling time by streamlining SOPs and training cross-functional teams.

Experience

Work history, roles, and key accomplishments

BN

Current

Payment Team Supervisor

Current

Betking Nigeria

Mar 2022 - Present (4 years 2 months)

Supervise payment operations (deposits, withdrawals, reconciliations, and chargebacks) and manage the end-to-end card dispute lifecycle in line with Visa scheme rules. Lead dispute investigations with evidence packs, publish chargeback dashboards/reports, and implement fraud/risk controls to improve chargeback win-rate and reduce handling time.

Dispute Management Chargebacks Reconciliations Fraud Detection Dashboards SOP Development Jira

BN

Payment Officer

Betking Nigeria

Aug 2019 - Mar 2022 (2 years 7 months)

Manage chargebacks with accurate debit/credit postings, handle card disputes within Visa timelines, and monitor payment gateways for irregularities. Support fraud and compliance reporting, assist with settlements and reconciliations, and developed dispute-handling checklists to improve accuracy and compliance.

Chargebacks Payment Gateway Monitoring Reconciliations Settlements Compliance Reporting Jira

EH

Account Officer

Eye Foundation Hospital

Jun 2018 - Aug 2019 (1 year 2 months)

Maintain daily financial records and receipts, post invoices and transactions in QuickBooks, and process cheques, vouchers, and petty cash transactions. Support orderly cash handling and documentation for hospital accounting operations.

Accounts Payable Receivable Quickbooks Accounts Payable Receivable Cash Handling Petty Cash Management Cheque Voucher Processing Financial Record Keeping Compliance Documentation Excel

Education

Degrees, certifications, and relevant coursework

OU

Obafemi Awolowo University

Bachelor of Science in Accounting, Accounting

Grade: Second Class Upper

Earned a B.Sc. in Accounting (Second Class Upper) from Obafemi Awolowo University.

ES

Egba Odeda High School

Secondary School Leaving Certificate

Completed secondary education at Egba Odeda High School and obtained the Secondary School Leaving Certificate.

Tech stack

Software and tools used professionally

Gmail

Jira

QuickBooks

SQL

Evidence

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