Oluwatomisin Olakunle
@oluwatomisinolakunle
I resolve complex customer payment issues across fintech and SaaS support operations.
NigeriaWhat I'm looking for
I've supported customers across fintech and SaaS environments, resolving payment, account, and platform issues through chat, email, and phone.
At Branch International Finance Company, I progressed from Customer Solutions Associate to Senior Associate in Customer Support & Payment Operations. I resolve payment disputes, reversals, account irregularities, and failed transactions while handling an average of 70 customer calls daily.
I manually reviewed more than 5,000 transactions monthly, investigated discrepancies, and partnered with Engineering and Product teams to drive timely resolutions. I also maintained accurate records, supported onboarding, and contributed to workflow improvements and support documentation.
Previously at Hugo Technologies, I supported users across Outschool, Writer, and Piniata. I reduced average handling time by 20% while maintaining service quality and escalating cases that required specialist support.
Experience
Work history, roles, and key accomplishments
Senior Associate, Customer Support & Payment Operations
Branch International Finance Company
Apr 2025 - Apr 2026 (1 year)
Resolved complex customer issues involving payment disputes, reversals, account irregularities, and failed transactions. Handled an average of 70 customer calls per day and collaborated with Engineering and Product teams to achieve timely resolution.
Payment Operations Associate
Branch International Finance Company
Dec 2023 - Apr 2025 (1 year 4 months)
Manually reviewed 5,000+ transactions monthly, identifying discrepancies and ensuring accurate processing. Investigated failed transactions and resolved customer enquiries relating to billing, payments, and account issues.
Customer Solutions Associate
Branch International Finance Company
Oct 2022 - Dec 2023 (1 year 2 months)
Managed 1,000+ customer enquiries monthly across chat and email while maintaining a 95% quality score and meeting SLA targets. Investigated and escalated complex customer issues, following through until resolution.
Platform Support Specialist
Hugo Technologies
Jan 2020 - Dec 2022 (2 years 11 months)
Provided remote customer support across multiple SaaS platforms and client accounts, guiding users through platform navigation and issue resolution. Reduced average handling time by 20% while maintaining service quality and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Udemy
Creating Positive Conversations with Challenging Customers, Customer Service
2021 - 2021
Completed the Creating Positive Conversations with Challenging Customers certification in 2021.
Customer Centricity & Financial Crime, Customer Centricity & Financial Crime
2021 - 2021
Completed the Customer Centricity & Financial Crime certification in 2021.
De-escalating Intense Situations, Customer Service
2021 - 2021
Completed the De-escalating Intense Situations certification in 2021.
Customer Service: Problem Solving and Troubleshooting, Customer Service
2020 - 2020
Completed the Customer Service: Problem Solving and Troubleshooting certification in 2020.
University of Benin
Bachelor of Arts, Textile Design
Bachelor of Arts in Textile Design from the University of Benin, Nigeria.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
Interested in hiring Oluwatomisin?
You can contact Oluwatomisin and 90k+ other talented remote workers on Himalayas.
Message OluwatomisinGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
