Perpetual Egenti
@perpetualegenti
Customer Support Specialist with 6+ years in fintech and EdTech, turning disputes into trust.
NigeriaWhat I'm looking for
I’m a Customer Support and Success professional with 6+ years of experience across fintech, EdTech, and service environments. I specialize in resolving complex transaction disputes, managing escalations, and delivering onboarding experiences that keep customers engaged.
I bring measurable impact to customer outcomes—raising NPS by 22% and reducing late payments by 87.5%. I’m also skilled at building confidence under pressure by handling technical and financial issues with speed, accuracy, and empathy.
In recent roles, I owned client success operations end-to-end, standardised onboarding programmes, and maintained strong satisfaction across cohorts. I deployed HubSpot CRM to centralise tracking and reduce manual work, ran targeted Mailchimp campaigns to improve engagement, and used dashboards and reporting to keep leadership aligned.
Across my background, I’ve consistently acted as the voice of the customer—translating feedback into actionable improvements for product and engineering teams. I’m now seeking a Customer Support Specialist role at a high-growth global platform where precision, empathy, and speed directly shape customer trust.
Experience
Work history, roles, and key accomplishments
Client Success & Operations Manager
E1xacademy
Oct 2024 - Dec 2025 (1 year 2 months)
Oversee client success operations and CRM adoption for an EdTech platform, managing the student lifecycle from lead generation through ongoing satisfaction. Designed onboarding and payment-recovery processes, deployed HubSpot CRM, and supported outreach for B2B partnerships.
Operations Manager
Knorac Logistics
Jan 2023 - Sep 2024 (1 year 8 months)
Led end-to-end operations and service delivery for a growing logistics company, managing a 35+ person field team and partner relationships. Improved on-time delivery through route optimization and SLA enforcement, delivered staff training, and negotiated provider partnerships to reduce costs and expand coverage.
Customer Success Representative
Eden Life
Dec 2019 - Oct 2022 (2 years 10 months)
Managed a portfolio of B2C and B2B customers for a premium home services platform, owning acquisition, onboarding, retention, and escalation management. Improved retention and NPS through proactive at-risk account work and churn re-engagement campaigns, and contributed customer feedback to product improvements.
Support Specialist
Unified Payments
Jul 2018 - Dec 2019 (1 year 5 months)
Primary point of contact for banks and merchants on transaction disputes and settlement queries, providing technical troubleshooting under high-pressure conditions. Identified systemic transaction failure patterns and escalated root causes to improve reliability and reduce repeat incidents.
Retail Support Officer
Unified Payments (Payattitude)
Apr 2017 - Jul 2018 (1 year 3 months)
Onboarded customers onto a dual-interface payment tag solution, guiding setup and first use to drive activation and early engagement. Resolved tag-related issues and supported merchant adoption of payment terminals to expand active acceptance points.
Education
Degrees, certifications, and relevant coursework
University of Port Harcourt
Bachelor of Arts, Linguistics & Communication Studies
2010 - 2015
B.A. in Linguistics & Communication Studies from the University of Port Harcourt (2010–2015), covering communication theory and organisational communication.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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