Juls Batoon
@julsbatoon
Dedicated virtual assistant with expertise in customer service and research.
What I'm looking for
I am a passionate virtual assistant with extensive experience in customer service and online business management. My career began in education, where I honed my communication skills as a teacher. Transitioning into the virtual assistance field, I have successfully managed various roles, including as a Wealth Assistant at Amazon, where I focused on supplier analysis and account health monitoring.
In my most recent role as an online beauty product seller, I developed strong skills in product research, email management, and customer service. I take pride in ensuring high customer satisfaction through effective communication and timely order fulfillment. My goal is to leverage my skills in a stimulating environment that values growth and innovation.
Experience
Work history, roles, and key accomplishments
Online Beauty Product Seller
Self-Employed
Jun 2024 - Present (1 year 1 month)
Managed an online shop selling beauty products via the Shopee platform, overseeing product listings, pricing, and order fulfillment. Handled customer service inquiries and monitored inventory to meet demand and ensure high satisfaction.
Amazon Virtual Assistant
Wealth Assistant / WAVAS
Nov 2022 - May 2024 (1 year 6 months)
Searched, analyzed, and evaluated online suppliers and their product categories in line with company profit and sales targets. Monitored and checked the overall account health of all stores, including inventory, sales, and pricing.
Amazon Virtual Assistant
3Tone Enterprise LLC
May 2020 - Nov 2022 (2 years 6 months)
Conducted FBM product research, analyzing online suppliers and product ranges to meet company profit and sales targets. Managed order fulfillment efficiently and tracked shipments, resolving any delivery issues.
Technical Support Representative Tier 2
Teleperformance PH
Feb 2013 - Apr 2020 (7 years 2 months)
Assisted customers over the phone with internet connection problems and set up customer emails and phone systems. Provided support to line technicians in the field.
Financial Account Representative
IBM Global Services
May 2012 - Nov 2012 (6 months)
Assisted customers with queries regarding their credit and debit cards over the phone. Provided comprehensive support for financial account-related issues.
Teacher
Olympian Preparatory and English School
Jun 2011 - Mar 2012 (9 months)
Incorporated multiple types of teaching strategies into the classroom to enhance student learning. Kept students on-task using proactive behavior modification and positive reinforcement strategies.
Teacher
Sto Nino Institute of Science and Technology
Jun 2010 - Mar 2011 (9 months)
Incorporated multiple types of teaching strategies into the classroom to improve student engagement. Maintained student focus through proactive behavior modification and positive reinforcement strategies.
Directory Assistance Operator
TeleTech PH
May 2009 - Apr 2010 (11 months)
Provided business phone numbers to customers over the phone, assisting callers in locating specific businesses, residences, and public buildings with mapping assistance. Ensured accurate and timely information delivery.
Education
Degrees, certifications, and relevant coursework
Our Lady of Fatima University-Quezon City Branch
Bachelor of Secondary Education, English
Activities and societies: Graduate, Professional Teacher
Graduated with a Bachelor of Secondary Education, majoring in English. Completed coursework to become a professional teacher.
Justice Cecilia Munoz Palma High School- Quezon City
High School Diploma
Obtained a High School Diploma from Justice Cecilia Munoz Palma High School. Completed general education requirements.
Availability
Location
Authorized to work in
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