Oladayo Akorede

I’m a customer-focused Technical Support Specialist with 6+ years of experience delivering timely help via phone, email, and chat. I’m known for clear, professional communication, strong problem-solving, and a team-first mindset in fast-paced environments.

In my current Desktop Support Specialist role at Hikma Pharmaceuticals, I provide day-to-day technical support by resolving hardware, software, and access issues. I use remote tools, email, and in-person support to minimize downtime, and I document issues and solutions to improve team knowledge and support processes.

Previously, I supported teams at L’Oréal as a Client Service Specialist (IT Support), managing and resolving tickets using ServiceNow with timely follow-up. I assisted with installations and troubleshooting, communicated solution next steps clearly, and supported system rollout projects through post-deployment assistance.

I’ve also handled high-volume user support at Home Depot, answering 20+ inbound calls daily and resolving account access and system errors using efficient ticket tracking. Across roles, I consistently manage escalations, issue tracking, and user account permissions—bringing reliable organization, attention to detail, and strong remote collaboration to every request.