Open to opportunities

Julie Wangari

@juliewangari

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Detail-oriented Administrative Virtual Assistant with data analysis expertise.

Kenya

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What I'm looking for

I seek a role that fosters growth, values efficiency, and encourages innovation.

As a dedicated Administrative Virtual Assistant, I bring extensive experience in data analysis, email marketing, and social media operations. My proven track record includes managing business metrics, creating impactful email campaigns, and streamlining workflows to enhance organizational efficiency. I am skilled in tools such as Shopify, Google Workspace, and Microsoft Office Suite, which I leverage to ensure smooth E-commerce processes and improve customer satisfaction.

Throughout my career, I have consistently demonstrated my ability to boost decision-making efficiency and team productivity. At Inuka Africa Limited, I successfully analyzed operational data, resulting in a 20% reduction in processing delays, and improved email response rates by 25% through targeted communication strategies. My commitment to maintaining data accuracy and enhancing customer service has been recognized, as I have implemented processes that significantly improved service quality and reporting accuracy.

Experience

Work history, roles, and key accomplishments

Administrative Virtual Assistant

Inuka Africa Limited

Feb 2023 - May 2024 (1 year 3 months)

Detail-oriented Administrative Virtual Assistant with extensive experience in data analysis, email marketing, and social media operations. Proven track record in managing business metrics, creating high-impact email campaigns, and streamlining workflows.

Data Analysis Email Marketing Management Google Workspace Microsoft Office Suite Inventory Management Time Management Multitasking

Customer Service Representative

RKH Doha Metro

Jul 2022 - Jan 2023 (6 months)

Elevated customer satisfaction scores by delivering prompt, accurate service across email, chat, and phone channels. Reduced resolution time by implementing a streamlined process for tracking customer concerns.

Customer Service Communication Problem Solving Time Management Process Improvement

Virtual Customer Service Assistant

Inuka Africa Limited

Mar 2019 - Jun 2022 (3 years 3 months)

Increased team efficiency by coordinating schedules and meetings, enhancing inventory availability, and strengthening communication efficiency. Streamlined scheduling processes to improve productivity.

Scheduling Inventory Management Communication Team Coordination Customer Service Time Management