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Juliette ConnollyJC
Open to opportunities

Juliette Connolly

@julietteconnolly

I create human-centred employee and customer experiences that deliver measurable value.

Australia
Message

What I'm looking for

I'm retired from corporate life but open to meaningful opportunities where I can contribute through curiosity, creativity, experience leadership, and human-centred transformation.

I've led experience, culture, and transformation work at IBM iX, Stone & Chalk, Rightpoint, and IAG, helping organisations improve how employees and customers engage with their products and services. At Stone & Chalk, I delivered a 22% increase in employee engagement and a world-class NPS of 71.

I'm now an Advisor at Humanico, supporting its work to help leaders understand human potential, align talent, mitigate risk, and unlock collective performance. While retired from corporate life, I remain open to meaningful conversations, creative pursuits, and opportunities to contribute.

Experience

Work history, roles, and key accomplishments

Humanico logoHU
Current

Advisor

Mar 2026 - Present (6 months)

Humanico is redefining how organisations understand and activate human potential.
By integrating capability, composition, and engagement into a dynamic human map, the platform equips leaders with the clarity to align talent, mitigate risk, and unlock collective performance, turning human complexity into sustainable competitive advantage.

Life logoLI
Current

Retired

Oct 2025 - Present (11 months)

After more than 30 years helping organisations use technology to create more human, purpose-driven experiences, I’m retiring — and stepping into an entirely new chapter.

In December, my husband and I will relocate to Thailand to begin a life centred around travel, exploration, and new creative pursuits. This isn’t a finish line — it’s a pivot toward curiosity, growth, and meaning on our own terms

IBM iX logoII

Customer Strategist - Customer Transformation Leader

Jul 2023 - Oct 2025 (2 years 3 months)

This role enables clients to achieve extraordinary customer transformation outcomes by leveraging the power of digital transformation and Generative AI.

Specialising in collaborating with clients to drive exceptional customer transformation outcomes across the entire customer lifecycle. My approach emphasises the importance of customer and employee experience, identifying opportunities, use cases

Stone & Chalk logoSC

Group Executive, Experience

Mar 2022 - Jul 2023 (1 year 4 months)

The Stone & Chalk Group exists to transform Australia into a sustainable technology driven economy. We identify, nurture, connect and propel those who are seeking to solve the world's most pressing business and social challenges.

Group Executive, Experience:

• Responsible for leading Employee and Customer Experience, Human Resources, Product and Marketing teams for Stone & Chalk and AustCyber

Rightpoint logoRI

Senior Group Director - Change, Adoption & Experience

Apr 2021 - Mar 2022 (11 months)

• Lead a global team of management consultants who delivered client solutions focused on employee and customer experience and transformational change management.
• Created and implemented people experience strategy engagements to drive measurable and impactful EX performance for Australian and global clients such as KraftHeinz, Westpac NZ, Suncorp and Toyota Financial.
• Created and launched chang

IAG logoIA

Head of Experience Management

Nov 2015 - Sep 2017 (1 year 10 months)

Lead and mentor a team of customer experience designers charged with creating experiences and products which connect deeply with customers. Grounded in strong customer insights and utilising Human Centred Design techniques, this role creates strategy and manages innovative solutions to ensure products, services and projects meet business objectives.

IAG logoIA

Lead Facilitator - IAG by Design

Jul 2015 - Nov 2015 (4 months)

Lead facilitator in IAG's Human Centred Design Team with special focus on problem definition and audience identification

IAG logoIA

Manager - Strategic Event Solutions

Jan 2008 - Jun 2011 (3 years 5 months)

Designing and creating events solutions to solve complex internal and external business problems

Education

Degrees, certifications, and relevant coursework

YU

York University

Business, Sport Administration

Business

HS

Harvard Business School

Certficate, Disruptive Strategy

2020 - 2020

Harvard Business School logoHS

Harvard Business School

Certificate, Disruptive Strategy

2020 - 2020

Completed a certificate in Disruptive Strategy at Harvard Business School in 2020.

MM

Macquarie Graduate School of Management (MGSM)

Design Thinking

2013 - 2013

Macquarie Graduate School of Management logoMM

Macquarie Graduate School of Management

Certificate, Design Thinking

2013 - 2013

Completed a program in Design Thinking at Macquarie Graduate School of Management in 2013.

York University logoYU

York University

Bachelor of Business Administration, Sport Administration

Studied Business with a focus on Sport Administration at York University.

Tech stack

Software and tools used professionally

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