
Juliette Connolly
@julietteconnolly
I create human-centred employee and customer experiences that deliver measurable value.
What I'm looking for
I've led experience, culture, and transformation work at IBM iX, Stone & Chalk, Rightpoint, and IAG, helping organisations improve how employees and customers engage with their products and services. At Stone & Chalk, I delivered a 22% increase in employee engagement and a world-class NPS of 71.
I'm now an Advisor at Humanico, supporting its work to help leaders understand human potential, align talent, mitigate risk, and unlock collective performance. While retired from corporate life, I remain open to meaningful conversations, creative pursuits, and opportunities to contribute.
Experience
Work history, roles, and key accomplishments
Humanico is redefining how organisations understand and activate human potential.
By integrating capability, composition, and engagement into a dynamic human map, the platform equips leaders with the clarity to align talent, mitigate risk, and unlock collective performance, turning human complexity into sustainable competitive advantage.
After more than 30 years helping organisations use technology to create more human, purpose-driven experiences, I’m retiring — and stepping into an entirely new chapter.
In December, my husband and I will relocate to Thailand to begin a life centred around travel, exploration, and new creative pursuits. This isn’t a finish line — it’s a pivot toward curiosity, growth, and meaning on our own terms
This role enables clients to achieve extraordinary customer transformation outcomes by leveraging the power of digital transformation and Generative AI.
Specialising in collaborating with clients to drive exceptional customer transformation outcomes across the entire customer lifecycle. My approach emphasises the importance of customer and employee experience, identifying opportunities, use cases
The Stone & Chalk Group exists to transform Australia into a sustainable technology driven economy. We identify, nurture, connect and propel those who are seeking to solve the world's most pressing business and social challenges.
Group Executive, Experience:
• Responsible for leading Employee and Customer Experience, Human Resources, Product and Marketing teams for Stone & Chalk and AustCyber
• Lead a global team of management consultants who delivered client solutions focused on employee and customer experience and transformational change management.
• Created and implemented people experience strategy engagements to drive measurable and impactful EX performance for Australian and global clients such as KraftHeinz, Westpac NZ, Suncorp and Toyota Financial.
• Created and launched chang
Held a leadership role focused on strategy and experience, driving employee and customer experience initiatives and transformational change.
Human Centred Design & Experience Design Consultant
Sep 2017 - May 2018 (8 months)
Consulting to organisations looking to build and maximise experience and service design. Clients include financial services, technology and professional sports
Lead and mentor a team of customer experience designers charged with creating experiences and products which connect deeply with customers. Grounded in strong customer insights and utilising Human Centred Design techniques, this role creates strategy and manages innovative solutions to ensure products, services and projects meet business objectives.
Lead facilitator in IAG's Human Centred Design Team with special focus on problem definition and audience identification
Senior manager responsible for event solutions, leveraging performance management, communication, and strategic leadership to deliver business outcomes.
Designing and creating events solutions to solve complex internal and external business problems
Managed international events, applying presentation, communication, and implementation skills.
Managed events, applying presentation, communication, and implementation skills.
Education
Degrees, certifications, and relevant coursework
York University
Business, Sport Administration
Business
Harvard Business School
Certficate, Disruptive Strategy
2020 - 2020
Harvard Business School
Certificate, Disruptive Strategy
2020 - 2020
Completed a certificate in Disruptive Strategy at Harvard Business School in 2020.
Macquarie Graduate School of Management (MGSM)
Design Thinking
2013 - 2013
Macquarie Graduate School of Management
Certificate, Design Thinking
2013 - 2013
Completed a program in Design Thinking at Macquarie Graduate School of Management in 2013.
York University
Bachelor of Business Administration, Sport Administration
Studied Business with a focus on Sport Administration at York University.
Availability
Location
Authorized to work in
Job categories
Skills
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