Open to opportunities

Juliet Ross

@julietross

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Senior operations program manager driving process improvement and SaaS automation.

United States

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What I'm looking for

I seek a leadership role where I can drive operational excellence, lead SaaS automation and process improvement, collaborate cross-functionally, and deliver measurable efficiency gains.

I am a Senior Operations Program Manager with a track record of optimizing project onboarding, leading SaaS and content automation initiatives, and improving software delivery processes to reduce delays and increase operational efficiency. I collaborate with executive leadership to translate strategic goals into operational plans, implement KPIs, and drive continuous improvement across cross-functional teams.

Across roles I have managed project managers and large account transitions, implemented Agile methodologies, and introduced tools such as Notion, Jira, and Asana to streamline workflows. My work has produced measurable outcomes including an 80% reduction in onboarding time, a 30% reduction in project delivery times, and successful transitions of 250+ accounts to GA4.

Experience

Work history, roles, and key accomplishments

Current

Senior Operations Program Manager

Current

Constellation Software Inc.

Mar 2025 - Present (7 months)

Streamlined project onboarding, reducing time by over 80%, and led SaaS and content automation initiatives to improve software delivery and KPIs across programs.

Program Management Process Improvement KPIs Stakeholder Management Onboarding

Operations Manager

Constellation Software Inc.

May 2023 - Mar 2025 (1 year 10 months)

Managed project managers and updated processes to enhance operational efficiency; transitioned 250+ accounts to GA4 to improve data accuracy and reporting.

Operations Management Process Optimization Team Management Cross Functional Collaboration Reporting Change Management

Senior Project Manager

Sharingbox

Jun 2022 - May 2023 (11 months)

Directed cross-functional teams to deliver complex projects and coordinated staffing/logistics for 250+ events, achieving 95% on-time completion and improved customer satisfaction.

Project Management Event Coordination Client Relations Scheduling Workflow Optimization Risk Management Stakeholder Engagement

Head of Project Management

LastLeaf

Nov 2020 - Jul 2022 (1 year 8 months)

Led project management initiatives, implementing Agile and tools (Notion, Jira, Asana) to manage 100+ projects and reduce delivery times by 30% while improving stakeholder satisfaction.

Agile Methodologies Notion Jira Asana Process Improvement Team Leadership

Xbox Marketing Coordinator

Ayzneberg

Dec 2021 - May 2022 (5 months)

Supported marketing operations by producing client-facing materials, conducting market research, managing digital assets, and maintaining social media editorial calendars to meet campaign goals.

Marketing Coordination Market Research Digital Asset Management Social Media Copywriting

Marketing Associate

Pacific Holdings Group

Dec 2019 - Apr 2021 (1 year 4 months)

Developed promotional materials and coordinated social media campaigns to boost property visibility and platform reach, enhancing brand awareness and market presence.