Juliet Nnametu

I’m a customer-focused, detail-oriented professional with experience providing administrative and customer support in fast-paced environments. I handle customer inquiries, resolve issues efficiently, and maintain accurate records while delivering exceptional service.

In my current role as a Customer Support Representative at New Eve International Limited (Remote), I respond to customers via phone, email, and messaging platforms, assist with product and service questions, and escalate complex issues while following up to ensure resolution. I also support administrative operations like scheduling and documentation management, and resolve billing, account access, and product issues within SLA windows using Freshdesk.

Previously, as a Customer Service Intern at Light and Salt Branding Limited (Hybrid), I handled customer complaints via WhatsApp and email, processed refunds and exchanges with 98% accuracy, and recorded customer interactions with accurate documentation. I supported response-time targets, identified recurring customer issues, and coordinated with fulfillment and logistics teams remotely to resolve delivery disputes using structured written communication.