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Julieta Bertazza

@julietabertazza

I coordinate multilingual patient and customer support across Brazil, managing high-volume communication and follow-ups.

Argentina

Message

At Fito Canabica, I manage a portfolio of approximately 600 patients, communicating with 30 to 60 people daily and coordinating information, follow-ups, schedules, and medical appointment conversions in Portuguese.

I've also supported international exchange clients at CVC Corp., taught English and Spanish remotely, and bring seven years of audiovisual production experience coordinating logistics and teams under tight deadlines.

Experience

Work history, roles, and key accomplishments

Current

Patient Support and Care Coordinator

Current

Fito Canabica

May 2025 - Present (1 year 4 months)

Manage a portfolio of approximately 600 patients with daily communication with 30 to 60 people. Act as the point of contact between clients and professionals, organizing information, follow-ups and schedules.

Bitrix24 CRM Patient Support Communication Skills Remote Work Portuguese

English and Spanish Teacher

Huggle Education

Jan 2020 - Jan 2025 (5 years)

Taught online classes to Brazilian students of different levels, adapting communication to individual needs. Organized schedules, tracked student progress and worked independently in a remote environment.

Teaching English Spanish Portuguese Remote Work Communication Skills

Product Assistant / Customer Support

CVC Corp. — Experimento Intercâmbios

Jan 2021 - Jan 2024 (3 years)

Provided online and phone support in Portuguese and English for clients of an international exchange program. Handled more than 50 requests per day through digital channels.

Customer Support Portuguese English Digital Communication Documentation Review

Hotel Receptionist

Hotel Mercedes

Jan 2020 - Jan 2021 (1 year)

Assisted guests in Spanish, Portuguese and English. Organized reservations, check-in/check-out and resolved guest requests.

Customer Service Spanish Portuguese English Reservations Check in Check out

Freelance Production Assistant

Getty Images · LANDIA · Cancan Club · Tronco

Jan 2013 - Jan 2019 (6 years)

Supported the production of national and international audiovisual projects. Coordinated logistics, production organization and team support across different project stages.

Audiovisual production Logistics Team Support Multimedia tools Multitasking