Open to opportunities

Malena Illescas

@malenaillescas

Message

Dedicated customer service professional with strong organizational skills.

Argentina

Message

What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for growth.

I am a committed customer service professional with a passion for helping clients and ensuring their needs are met. With experience in various roles, including as a medical secretary and receptionist, I have honed my skills in active listening and providing tailored recommendations. My ability to communicate effectively in both Spanish and English allows me to connect with a diverse clientele.

Throughout my career, I have demonstrated strong organizational skills, managing multiple schedules and tasks efficiently. I am proficient in using office suites and social media tools like Canva to enhance customer engagement. My experience as a music and piano teacher has also enriched my ability to adapt and connect with individuals of all ages.

As I continue to grow in my career, I am eager to leverage my skills in a dynamic environment where I can contribute to team success and enhance customer satisfaction.

Experience

Work history, roles, and key accomplishments

Salesperson and Assistant Store Manager

Ice Cream Shops

Jan 2025 - Present (5 months)

Served as a salesperson and assistant store manager, overseeing daily operations and customer service. Managed inventory, handled transactions, and supported team coordination.

Sales Customer Service Team Coordination

Salesperson

Regional Products and Souvenir Store

Jan 2024 - Present (1 year 5 months)

Engaged with customers to sell regional products and souvenirs in a high-traffic mall location. Provided product recommendations and managed sales transactions.

Sales Customer Service Inventory Management

Medical Secretary and Receptionist

Highly Complex Ophthalmology Clinic

Jan 2023 - Present (2 years 5 months)

Managed patient reception and administrative tasks in a busy ophthalmology clinic. Handled scheduling, payments, and ensured smooth patient flow while maintaining high standards of service.

Medical Reception Scheduling Administrative Support Customer Service Inventory Management

Music and Piano Teacher

Cultural Institution

Jan 2022 - Present (3 years 5 months)

Provided online music and piano lessons to children and adults, both in group and individual settings. Focused on fostering musical talent and engagement through virtual instruction.

Piano Online Teaching Curriculum Development Student Engagement

Education

Degrees, certifications, and relevant coursework

UNTREF Virtual Argentina

University degree in Tourism, Tourism

Studied Tourism at UNTREF Virtual Argentina, focusing on the reception of clients, patients, and tourists, active and committed listening to their tastes, needs, and cultural preferences. Gained skills in advice and recommendation of products and services, and customer service in person, by phone, and via digital means.

José Manuel Estrada College

Bachelor of Humanities and Social Studies, Humanities and Social Studies

Completed high school at José Manuel Estrada College, focusing on Humanities and Social Studies. Developed skills in organization, punctuality, thoughtfulness, and attention to detail.