Julie Satriani
@juliesatriani
Administrator at Freedom Project Domestic Abuse Support, maintaining CRM records and coordinating referrals, appointments and support letters.
United KingdomWhat I'm looking for
At Freedom Project Domestic Abuse Support (Cumbria), I receive inward referrals, maintain CRM systems and liaise between managers and counsellors. I also handle GDPR-related subject access requests and create password-protected support letters.
At Waythrough/Recovery Steps (Cumbria), I progressed from Clinical Administrator & Receptionist to IPS Employment Support Specialist. I managed a caseload across two offices, supported clients into employment and exceeded KPIs, doubling my first-year output and ranking second across England.
My experience also includes children’s residential support, hospitality and administration. I’m now seeking a work-from-home position where I can use my experience, continue learning and contribute to a reliable, well-run team.
Experience
Work history, roles, and key accomplishments
Administrator
Freedom Project Domestic Abuse Support
Sep 2026 - Present (1 month)
Receive inward referrals with compassion and empathy, maintain CRM systems, and update the Yellow Schedule booking system. Liaise between managers and counsellors, greet service users, create password-protected support letters, and handle SAR in accordance with GDPR.
Children's Residential Support Worker / Administrator
Helpful Investments
Jul 2025 - Oct 2026 (1 year 3 months)
Maintain confidential records for GDPR compliance and support Ofsted inspections. Coordinate with professionals and families, complete key-worker sessions, and support young people's wellbeing and development.
Clinical Administrator & Receptionist
Waythrough/Recovery Steps
Dec 2022 - Jul 2025 (2 years 7 months)
Answered telephone calls, processed referrals, and liaised with recovery workers. Managed client records on CRM and System One, appointments, scheduling, and produced clinical documentation.
Cleaning Operative
Mitie / Sellafield
Sep 2022 - Dec 2022 (3 months)
Maintained site standards in line with COSHH and industry regulations, completed records and training, and obtained P4 security clearance.
General Assistant
The Boot Inn
Mar 2019 - Aug 2022 (3 years 5 months)
Managed bookings, guest records, and reception administration in line with GDPR. Delivered excellent customer service and resolved enquiries and complaints professionally.
Hotel Supervisor
Mishnish Hotel
Apr 2015 - Nov 2018 (3 years 7 months)
Managed bookings, guest records, and reception administration in line with GDPR. Delivered excellent customer service and resolved enquiries and complaints professionally.
General Assistant
The Broadford Hotel
Nov 2013 - Apr 2015 (1 year 5 months)
Managed bookings, guest records, and reception administration in line with GDPR. Delivered excellent customer service and resolved enquiries and complaints professionally.
Hotel Supervisor
Loch Melfort Hotel
May 2012 - Oct 2013 (1 year 5 months)
Managed bookings, guest records, and reception administration in line with GDPR. Delivered excellent customer service and resolved enquiries and complaints professionally.
IPS Employment Support Specialist
Waythrough/Recovery Steps
Managed a caseload across two offices, exceeding KPIs and doubling first-year output. Supported clients with mental health, addiction, and other challenges, and conducted competency-based interviews.
Education
Degrees, certifications, and relevant coursework
ICF
Accredited ICF Life Coach, Life Coaching
Accredited ICF Life Coach certification.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Salary expectations
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