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Catherine Ann Thomas

@catherineannthomas

Administration Assistant at NPS, supporting probation case records, court procedures and timely risk-management information.

United Kingdom

Message

At NPS, I maintain case-management records and share timely risk-management information with probation practitioners. I also support court procedures by preparing breach documentation, gathering supporting evidence and liaising with court staff.

Across roles at Welsh Assembly Government, ISG and other organisations, I supported administration, customer service and financial processing. My experience includes maintaining databases and records, taking meeting minutes, processing invoices and using SAGE, Excel and hotel reservation systems.

Experience

Work history, roles, and key accomplishments

Current

Administration Assistant

Current

NPS

Sep 2018 - Present (8 years 1 month)

Maintains accurate work-group schedules and case management records, supports risk management and enforcement activity, and provides administration support for court procedures.

Case Management Database Administration Record keeping Court Administration Minute Taking Excel Report Writing Correspondence Safeguarding Governance

Administration Assistant

ISG

Jan 2013 - Sep 2013 (8 months)

Provided administrative and customer service support, maintained databases and records, organized meetings and events, and supported office administration.

Database Administration Customer Service Spreadsheets Diary Management Report Writing Minute Taking Event Coordination Office Administration

Team Support

Welsh Assembly Government

Jan 2007 - Jan 2013 (6 years)

Provided administrative support to programme teams, including minute-taking, database maintenance, event organization, and financial administration.

Minute Taking Database Administration Event Coordination Financial administration Invoice Processing Customer Service Spreadsheets

Reservation Supervisor

Park Plaza Hotels Europe

Aug 2003 - Jan 2005 (1 year 5 months)

Maintained booking records, monitored room availability, supported revenue forecasting, and loaded group bookings into the property management system.

Reservation Systems Galileo GDS Sabre Amadeus Worldspan Revenue Forecasting Group Bookings Customer Service

Imports Administrative Clerk

Gondrand UK London

May 1999 - Jan 2003 (3 years 8 months)

Processed customer details and consignment information, coordinated delivery arrangements, tracked consignments, and supported insurance procedures.

Import Export Administration Customer Service Excel Consignment Tracking Complaint Handling Insurance Processes

Administration Clerk

Thistle Hotel East Midlands Airport

Jan 1995 - Jan 1997 (2 years)

Provided administrative and customer service support, maintained customer information using databases and spreadsheets, and handled customer enquiries.

Database Administration Spreadsheets Customer Service Record keeping Complaint Handling