Ma. Julienne Angelica Sumulong

Customer Service & Communication:

- 5+ years experience managing customer inquiries and resolving complaints across multiple platforms (email, phone, chat).

- Proven ability to build and maintain positive customer relationships through responsive and effective communication.

- Expertise in various online retail platforms, including Wayfair, Amazon, Shopee, and eBay.

- Strong desire to help people and find solutions to their problems.

- Driven by exceeding customer expectations and building positive relationships.

- Committed to maintaining professionalism and consistency in all communication. Back-End Operations,

Multitasking and Organization Skills:

- Demonstrated ability to handle multiple customer inquiries simultaneously while maintaining accuracy and efficiency.

- Experience with data entry and maintaining accurate records, ensuring smooth internal operations.

- Adept at prioritizing tasks and meeting deadlines in a fast-paced environment.

- Strong organizational skills demonstrated by managing inventory, invoices, orders, and shipping for e-commerce businesses.

- Experience with various back-office tools like QuickBooks, Google Suite, and Microsoft Office.

Teamwork & Initiative:

- Successfully collaborated with colleagues and vendors to ensure smooth daily operations.

- Proactive approach to problem-solving and seeking out new learning opportunities.

- Ability to work independently and prioritize tasks effectively in a fast-paced environment.

- Committed to contributing to team goals and improving the overall customer support experience.

Other:

- Experience managing a team and setting prices for services in my previous role.

- Familiarity with e-commerce marketing strategies.