Customer Service & Communication:
- 5+ years experience managing customer inquiries and resolving complaints across multiple platforms (email, phone, chat).
- Proven ability to build and maintain positive customer relationships through responsive and effective communication.
- Expertise in various online retail platforms, including Wayfair, Amazon, Shopee, and eBay.
- Strong desire to help people and find solutions to their problems.
- Driven by exceeding customer expectations and building positive relationships.
- Committed to maintaining professionalism and consistency in all communication. Back-End Operations,
Multitasking and Organization Skills:
- Demonstrated ability to handle multiple customer inquiries simultaneously while maintaining accuracy and efficiency.
- Experience with data entry and maintaining accurate records, ensuring smooth internal operations.
- Adept at prioritizing tasks and meeting deadlines in a fast-paced environment.
- Strong organizational skills demonstrated by managing inventory, invoices, orders, and shipping for e-commerce businesses.
- Experience with various back-office tools like QuickBooks, Google Suite, and Microsoft Office.
Teamwork & Initiative:
- Successfully collaborated with colleagues and vendors to ensure smooth daily operations.
- Proactive approach to problem-solving and seeking out new learning opportunities.
- Ability to work independently and prioritize tasks effectively in a fast-paced environment.
- Committed to contributing to team goals and improving the overall customer support experience.
Other:
- Experience managing a team and setting prices for services in my previous role.
- Familiarity with e-commerce marketing strategies.
