EGEdio Garcia
@ediogarcia
Customer Success Manager with a focus on SaaS and cybersecurity.
United StatesWhat I'm looking for
I am a Customer Success Manager with over 2 years of experience in leading high-volume SaaS and cybersecurity portfolios. My proven track record includes increasing enterprise revenue by 25% and maintaining a remarkable 95% customer retention rate. I achieve these results through full lifecycle ownership and proactive churn prevention strategies, ensuring that my clients receive the highest level of service and support.
At Tech Reformers, I strategically managed a portfolio of 50 enterprise accounts, driving revenue growth by executing tailored success strategies that align with client pain points and business goals. My collaborative approach involves working closely with Sales, Product, and Operations teams to champion customer feedback and influence product development. I utilize real-time product usage analytics and health score triggers to detect and mitigate churn risk effectively.
My technical expertise extends to administering IT infrastructure and providing expert technical support, which enhances system security and operational efficiency. I am passionate about fostering long-term customer engagement and loyalty, and I continually seek opportunities to optimize processes and drive growth.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
Tech Reformers
Oct 2022 - Oct 2024 (2 years)
Strategically managed a portfolio of 50 enterprise accounts, owning the full customer lifecycle and achieving a 95% retention rate through consistent, high-touch engagement. Drove 25% revenue growth by executing tailored success strategies aligned with client pain points and business goals, utilizing real-time product usage analytics and health score triggers to mitigate churn risk.
Systems Administrator
Tech Reformers
Oct 2022 - Oct 2024 (2 years)
Administered IT infrastructure for organizations with 10-50 employees, overseeing IT helpdesk support, e-signature strategy, and device management. Led the successful migration from Google Workspace to Microsoft 365, ensuring minimal downtime and a seamless transition for the entire team. Diagnosed and resolved network traffic/performance issues, improving overall operational efficiency and reduci
IT Support Specialist
Denali Advanced Integration
Oct 2021 - Feb 2022 (4 months)
Implemented software-defined networking (SDN) and network virtualization, enhancing system scalability, flexibility, and overall performance. Monitored network performance to proactively identify and mitigate risks, preventing potential disruptions and ensuring continuous operations. Configured and optimized routers, switches, and firewalls, strengthening network security and stability.
Education
Degrees, certifications, and relevant coursework
GUGrand Canyon University
Bachelor of Arts, Communications
Currently pursuing a Bachelor of Arts in Communications. Expected to graduate in December 2026.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Social media
Job categories
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