Doug Schieder

Manages enterprise client relationships across cross-functional stakeholder groups, translating market and competitive intelligence into actionable account strategy. Applies AI-enabled productivity tools to streamline account communication, reporting, and stakeholder management at scale.

Steered retention, growth, and relationship strategy for a $22M annual book of business, directly leading a high-performing team of Client Success Managers. Engineered a standardized cross-functional 'save motion' for at-risk accounts, orchestrating weekly critical reviews with 25+ stakeholders.

Directed and mentored a 10-person account management team protecting and expanding a data center/cloud infrastructure footprint representing $2M in monthly recurring revenue. Served as executive escalation point for technical, billing, infrastructure, and security-related challenges.

Standardized client lifecycle frameworks, transforming technical delivery models into relationship-driven retention metrics and proactive engagement loops. Mentored a team of Client Success Managers on renewal pipeline protection and account expansion.

Owned frontline relationship management for enterprise IT infrastructure portfolios, driving contract renewals and organic account expansion. Managed and expanded accounts across a complex infrastructure portfolio including bare metal servers, colocation, private and hybrid cloud, and security solutions.

Managed post-sale renewal pipelines and cross-functional infrastructure resolutions, expanding account footprints through usage reviews and technical audits.

Led business development initiatives and managed the sales pipeline for data analytics and BI solutions, authoring SOWs and project proposals that aligned technical delivery with client business requirements. Drove brand visibility through social media content strategy and represented the company at industry trade shows.

Supported early-stage sales and business development operations, building foundational skills in client communication and pipeline management.

Earned a Bachelor of Science in Socio-Political Communication from Missouri State University in 2012.